What You Should Be Monitoring to Ensure Digital Performance - Part 5
November 05, 2018
Share this

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 5, the final installment, offers some recommendations you may not have thought about.

Start with What You Should Be Monitoring to Ensure Digital Performance - Part 1

Start with What You Should Be Monitoring to Ensure Digital Performance - Part 2

Start with What You Should Be Monitoring to Ensure Digital Performance - Part 3

Start with What You Should Be Monitoring to Ensure Digital Performance - Part 4

SECURITY

The current software application scenario is predominantly threatened by security issues and cybersecurity risks. Security is probably one of the most critical aspects to consider while ensuring digital performance. In today's world of cyber threats, Security monitoring has become critical to safeguard apps against any unwanted and unwarranted cyber-attacks. Organizations must have a system that helps them monitor and improve the security of their applications. Digital Transformation and a robust digital interface can be offered only after ensuring all the security aspects.
Sajid Khan
Senior Director, Global Delivery, Cigniti Technologies

When processing transactions or information of your clients you must be monitoring your risk assessments and the implementation of your security measures. Maintain yourself and your team subscribed to threat alerts that will allow you to stay on top of possible risks.
Otis Gospodnetić
Founder, Sematext

Security strategy: Ensure that there is a process in place to protect the company's systems and data especially when adding or integrating applications.
Colin Earl
CEO, Agiloft

SOCIAL MEDIA

There are many metrics necessary to ensure digital performance, but there is a key metric often overlooked by businesses: social media based metrics. Data from social media monitoring has too long been considered a vanity metric, but it can have real operational value if used correctly. Coupled with machine learning algorithms, analyst teams can be alerted in real time to track and correlate social media data with changes in product demand or revenue, identifying the root cause immediately, and providing forecasting for the future. What's the value in this? Let's say a celebrity promotes your brand via social media and the post starts gaining traction, you need to quickly identify the actual business impact. That way, you can leverage the momentum in-store and online by adjusting to inventory to meet expected demand, tactically bundling products to grow basket size, etc. Social media has a huge impact on digital performance, and it is essential businesses are able to predict and manage this metric in real time.
Ira Cohen
Co-Founder and Chief Data Scientist, Anodot

ITSM SUPPORT

For organizations in the throes of executing digital transformation, understanding how users interact with IT can help improve digital performance. Employees' optimum use of digital assets is tied to how well ITSM supports them when there are performance issues. Therefore, monitoring the efficiency of your ITSM processes can identify where less-than-adequate support is leading to weaker digital performance. In general, applying analytics to ITSM will give an organization actionable data points, to determine which combination of phone, email, automation, self-help options, social channels or integration to Twitter, Facebook, or Slack are the most effective means of receiving and resolving IT support issues. For example, measuring and monitoring the resolution of calls that come into a help desk, how long queue delays are, and whether the calls resulted in an improvement in user productivity can provide an indicator of how well ITSM is enabling digital performance, or being a block.
Alan Taylor
HDM, SMM, Principal Product Manager, Ivanti

PEOPLE

Rather than focusing on technological metrics like uptime or downtime, CPU, etc. companies should focus more on the human metrics. Talent is the number one operating priority, so measuring digital performance has more to do with the type of talent within an organization. This involves considering metrics like how many senior people they have, what their bench strength looks like, how long people have been in their roles, who the top performers are and whether they're being rewarded with opportunities or accolades. Once you have your focus on your people and the criteria for success aligned accordingly, you can do anything.
Craig Williams
VP and CIO, Ciena

Share this

The Latest

October 21, 2021

Scaling DevOps and SRE practices is critical to accelerating the release of high-quality digital services. However, siloed teams, manual approaches, and increasingly complex tooling slow innovation and make teams more reactive than proactive, impeding their ability to drive value for the business, according to a new report from Dynatrace, Deep Cloud Observability and Advanced AIOps are Key to Scaling DevOps Practices ...

October 20, 2021

Over three quarters (79%) of database professionals are now using either a paid-for or in-house monitoring tool, according to a new survey from Redgate Software ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...