APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 5, the final installment, offers some recommendations you may not have thought about.
The current software application scenario is predominantly threatened by security issues and cybersecurity risks. Security is probably one of the most critical aspects to consider while ensuring digital performance. In today's world of cyber threats, Security monitoring has become critical to safeguard apps against any unwanted and unwarranted cyber-attacks. Organizations must have a system that helps them monitor and improve the security of their applications. Digital Transformation and a robust digital interface can be offered only after ensuring all the security aspects.
Senior Director, Global Delivery, Cigniti Technologies
When processing transactions or information of your clients you must be monitoring your risk assessments and the implementation of your security measures. Maintain yourself and your team subscribed to threat alerts that will allow you to stay on top of possible risks.
Security strategy: Ensure that there is a process in place to protect the company's systems and data especially when adding or integrating applications.
There are many metrics necessary to ensure digital performance, but there is a key metric often overlooked by businesses: social media based metrics. Data from social media monitoring has too long been considered a vanity metric, but it can have real operational value if used correctly. Coupled with machine learning algorithms, analyst teams can be alerted in real time to track and correlate social media data with changes in product demand or revenue, identifying the root cause immediately, and providing forecasting for the future. What's the value in this? Let's say a celebrity promotes your brand via social media and the post starts gaining traction, you need to quickly identify the actual business impact. That way, you can leverage the momentum in-store and online by adjusting to inventory to meet expected demand, tactically bundling products to grow basket size, etc. Social media has a huge impact on digital performance, and it is essential businesses are able to predict and manage this metric in real time.
Co-Founder and Chief Data Scientist, Anodot
For organizations in the throes of executing digital transformation, understanding how users interact with IT can help improve digital performance. Employees' optimum use of digital assets is tied to how well ITSM supports them when there are performance issues. Therefore, monitoring the efficiency of your ITSM processes can identify where less-than-adequate support is leading to weaker digital performance. In general, applying analytics to ITSM will give an organization actionable data points, to determine which combination of phone, email, automation, self-help options, social channels or integration to Twitter, Facebook, or Slack are the most effective means of receiving and resolving IT support issues. For example, measuring and monitoring the resolution of calls that come into a help desk, how long queue delays are, and whether the calls resulted in an improvement in user productivity can provide an indicator of how well ITSM is enabling digital performance, or being a block.
HDM, SMM, Principal Product Manager, Ivanti
Rather than focusing on technological metrics like uptime or downtime, CPU, etc. companies should focus more on the human metrics. Talent is the number one operating priority, so measuring digital performance has more to do with the type of talent within an organization. This involves considering metrics like how many senior people they have, what their bench strength looks like, how long people have been in their roles, who the top performers are and whether they're being rewarded with opportunities or accolades. Once you have your focus on your people and the criteria for success aligned accordingly, you can do anything.
VP and CIO, Ciena
Findings of the Digital Employee Experience survey from VMware show correlation between enabling employees with a positive digital experience (i.e., device choice/flexibility, seamless access to apps, remote work capabilities) and an organization's competitive position, revenue growth and employee sentiment ...
In today's competitive landscape, businesses must have the ability and process in place to face new challenges and find ways to successfully tackle them in a proactive manner. For years, this has been placed on the shoulders of DevOps teams within IT departments. But, as automation takes over manual intervention to increase speed and efficiency, these teams are facing what we know as IT digitization. How has this changed the way companies function over the years, and what do we have to look forward to in the coming years? ...
Although the vast majority of IT organizations have implemented a broad variety of systems and tools to modernize, simplify and streamline data center operations, many are still burdened by inefficiencies, security risks and performance gaps in their IT infrastructure as well as the excessive time it takes to manage legacy infrastructure, according to the State of IT Transformation, a report from Datrium ...
When it comes to network visibility, there are a lot of discussions about packet broker technology and the various features these solutions provide to network architects and IT managers. Packet brokers allow organizations to aggregate the data required for a variety of monitoring solutions including network performance monitoring and diagnostic (NPMD) platforms and unified threat management (UTM) appliances. But, when it comes to ensuring these solutions provide the insights required by NetOps and security teams, IT can spend an exorbitant amount of time dealing with issues around adds, moves and changes. This can have a dramatic impact on budgets and tool availability. Why does this happen? ...
Data may be pouring into enterprises but IT professionals still find most of it stuck in siloed departments and weeks away from being able to drive any valued action. Coupled with the ongoing concerns over security responsiveness, IT teams have to push aside other important performance-oriented data in order to ensure security data, at least, gets prominent attention. A new survey by Ivanti shows the disconnect between enterprise departments struggling to improve operations like automation while being challenged with a siloed structure and a data onslaught ...
A subtle, deliberate shift has occurred within the software industry which, at present, only the most innovative organizations have seized upon for competitive advantage. Although primarily driven by Artificial Intelligence (AI), this transformation strikes at the core of the most pervasive IT resources including cloud computing and predictive analytics ...
When asked who is mandated with developing and delivering their organization's digital competencies, 51% of respondents say their IT departments have a leadership role. The critical question is whether IT departments are prepared to take on a leadership role in which collaborating with other functions and disseminating knowledge and digital performance data are requirements ...
The Economist Intelligence Unit just released a new study commissioned by Riverbed that explores nine digital competencies that help organizations improve their digital performance and, ultimately, achieve their objectives. Here's a brief summary of 7 key research findings you'll find covered in detail in the report ...
Today, the overall customer scenario has digitally transformed and practically there is no limitation to the ways in which the target customers can be reached. These opportunities are throwing multiple challenges for brands and enterprises, and one of the prominent ones is to ensure Omni Channel experience for customers ...
Most businesses (92 percent of respondents) see the potential value of data and 36 percent are already monetizing their data, according to the Global Data Protection Index from Dell EMC. While this acknowledgement is positive, however, most respondents are struggling to properly protect their data ...