NCR Corporation, a provider of ATMs and multivendor ATM software, and INETCO Systems, a provider of business transaction management (BTM) solutions, announced that the INETCO Insight transaction monitoring solution will be made available through NCR’s worldwide network of channel partners and solutions providers. This is an extension to the exclusive software partnership announced by NCR and INETCO in October, 2011.
“NCR Interact Solutions Providers are recognized as the leaders in financial software innovation. With a combined solutions offering that includes INETCO Insight, and APTRA Vision or Gasper Vantage, our partners will be the first to provide banking, retail and payment processing customers with a complete solution to manage multi-service, high-volume payments environments in a timely, cost-effective manner,” said Michael O’Laughlin, senior vice president, NCR Financial Services
INETCO Insight is currently used by banks, retailers and payment processors to manage ATM and POS network infrastructures and monitor the end-to-end performance of transactions originating from automated teller machines (ATMs), point-of-sale (POS) terminals, self-service check-out kiosks, online banking and mobile payment applications.
Complimentary to NCR’s APTRA Vision and Gasper Vantage ATM-level monitoring products, INETCO Insight provides real-time visibility into what is happening to the transaction once it leaves a customer-facing device, whereas APTRA Vision monitors the health and performance of the device and network. IT operations, ATM operations and applications support teams can isolate transaction time-outs, third party response issues, and communications failures occurring at a specific device, service application, switch, network or interbank connection - on average 65% faster. Faster problem isolation results in improved uptime and service availability, reduced support costs and a better end customer banking experience.
“Extending our exclusive partnership with NCR to over 300 of their solutions providers is a significant milestone in INETCO’s worldwide sales initiatives,” said Bijan Sanii, CEO of INETCO. “Together we can provide a critical solution that will enable banks, payment processors and retailers around the globe to make every end-customer interaction count, wherever customers are, however customers interact.”
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