NetScout announced the nGeniusONE Unified Performance Management platform, introducing a new approach to IT service management that helps dramatically shorten the time required to solve application and network performance problems in enterprise network environments.

Leveraging packet-flow data, the platform combines simple, straightforward workflows with relevant performance and quality information in business service context, presenting predictive and actionable information to IT operations users enabling them to quickly identify and triage performance problems.

The nGeniusONE platform converges application and network performance management (APM and NPM) functionality into a single unified platform that delivers a top-down, serviced-focused perspective of performance characteristics of all infrastructure and application elements associated with service delivery.

The platform correlates application and network metrics to fully expose the end-to-end performance and responsiveness of any service, with deep visibility into hop-by-hop transaction latency, service requests and load, new and active sessions, and correlated application and network errors. This service-centric approach reveals critical interactions and dependencies between the infrastructure and application tiers across complex and distributed environments, and identifies and solves problems that host and agent-based APM approaches cannot. Consequently, IT organizations can now more effectively manage the health and availability of diverse application environments to proactively identify performance issues, more effectively triage impact, and quickly the identify the root cause of problems.

nGeniusONE supports diverse data, voice and video environments, including web-based applications such as Oracle and Microsoft, remote desktop applications such as Citrix, public and private cloud environments, UC services such as Voice over IP, and specialized environments such as financial trading.

nGeniusONE supports the needs of network, application and service delivery managers, and aligns to Information Technology Infrastructure Library (ITIL) processes, enabling IT operations teams to more effectively collaborate on managing service delivery performance.

nGeniusONE uses a unique community concept to organize views that align with how services are delivered to users. User-defined service definitions allow the construction of domains based upon physical and logical attributes such as a specific application or service, physical sites, logical workgroups, geographic regions or business units.

The nGeniusONE platform is accessed via a lightweight HTML5 web browser allowing the visualization of any analysis view from any device, anywhere. The platform delivers a wide-range of real-time and historical performance analysis workflows that support both reactive and proactive management activities. Beginning with a service-focused real-time dashboard, users can contextually progress to multi-dimensional service and network traffic diagnostics, with the ability to progress into granular user-level session transaction tracing. Although the majority of issues can be resolved with higher level metadata analysis, experts can access deep-dive packet details as desired.

The nGeniusONE platform is powered by Adaptive Session Intelligence (ASI) 2.0, NetScout’s next-generation Deep Packet Inspection (DPI) engine that exploits the inherent richness of packet-flow data to provide a contextual view of service, network and application performance across complex multi-tier, multi-domain service delivery environments. NetScout’s ASI technology enables massive scale by performing real-time granular data mining of all network traffic as it crosses the wire in each of the deployed nGenius InfiniStream appliances. This eliminates the need for middleware or aggregation servers, increasing the scale, depth and speed of the nGeniusONE platform’s analysis velocity. ASI technology generates a full-spectrum of unique metadata that includes Key Performance Indicators (KPIs), Key Traffic Indicators (KTIs), Key Server Indicators (KSI) and Key Error Indicators (KEIs). ASI 2.0 technology is future-ready to support next generation network speeds such as 40 and 100 gigabit interfaces and emerging technologies such as software defined networks (SDN) and IPv6.

“By unifying application and network performance management functionality into a single platform, the introduction of nGeniusONE significantly expands NetScout’s proactive performance management capabilities. This enables NetScout to address a much broader market and expanded range of operational users within the IT organization,” said Steven Shalita, VP marketing at NetScout. “Our delivery of a completely new analysis architecture coupled with the significant advances in our ASI technology radically simplifies service delivery management, enabling faster, more effective triage, and empowers IT operations teams to more effectively collaborate on managing application delivery in a service context to optimize performance, availability and protect the user experience.”

The nGeniusONE unified performance management platform is available now.