INETCO Systems Limited launched INETCO Analytics, a new self-serve analytics application that allows banks, independent ATM deployers and payment processors to leverage their electronic transaction data and analyze how customers interact with automated teller machines (ATMs) and other devices found in point-of-sale (POS), mobile banking, internet banking and branch banking environments.
Rather than spending days mining data from sprawling, multi-vendor network infrastructures, ATM channel managers and data analysts can use INETCO Analytics for ATM to see who is using which ATM, what kind of interactions they perform, and the quality of service they experience, all within a few clicks.
“Transaction data is a gold mine for financial institutions concerned about the end customer experience. But gaining access and making sense of this rich data source can be costly and time consuming,” said Bijan Sanii, INETCO President and CEO. “INETCO Analytics provides easy, one-stop access to consumer transaction data and blends it with complimentary third party data such as maps, competitor ATM locations, and card BIN [Bank Identification Number] ranges. The result: the ability to know — not guess — how consumers interact with all your digital banking channels, down to a ‘by device’ level.”
The INETCO Analytics software application will be sold with reports and dashboards customized for ATM, POS, mobile banking, internet banking and branch channels.
“62% of financial institutions in a recent Celent survey strongly believe that customer analytics offers significant competitive advantages and 53% strongly feel they need a granular, holistic and forward-looking view of customers to be competitive,” said Bob Meara, Senior Analyst with Celent’s Banking practice. “One key to understanding customers and improving banking channel efficiencies lies in making rich transaction data accessible for actionable customer analytics. Top 2015 retail banking priorities – specifically, using self-service channels to drive high value branch traffic, optimizing channel effectiveness, and learning how to sell and service through digital channels – all require a deeper understanding of where, when, and how customers interact with a bank’s various self-service channels.”
The INETCO Analytics for ATM solution pack has been released for general availability.
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
