NETSCOUT SYSTEMS announced support for Session Initiation Protocol (SIP) trunking services, a high-value unified communications (UC) initiative being deployed by enterprises all over the world.
The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) technology offers insights into SIP-based services, Voice over Internet Protocol (VoIP), and video simultaneously with business data services. NETSCOUT’s customers are using the refined capabilities of the nGeniusONE platform to minimize the time necessary to pinpoint the root cause of impairments impacting the performance of their SIP trunk-enabled services.
Organizations migrating from legacy voice technologies (TDM) to SIP trunking expect to reap the benefits of lower costs and increased flexibility for delivering VoIP and other SIP-based services across the Internet Telephony Service Provider (ITSP) network. They also expect the quality of their business interactions with customers, partners and employees over SIP trunks to equal or exceed that of their legacy equipment. If user experience suffers as a result of a bad connection, a dropped call or some other impairment, IT staff needs a way to quickly pinpoint the source and restore the service to excellence. Next-generation SIP trunking environments are notoriously complex with different vendors for the enterprise PBX equipment, session border controllers and ITSPs making identification and resolution of these issues a challenge.
Leveraging patented ASI technology, the full complement of the nGeniusONE platform provides visibility into the performance of SIP/SCCP/H323/RTP-based call signaling and media protocol issues from an end user perspective. nGeniusONE enables IT teams to diagnose if the root cause is related to the underlying infrastructure such as the network, routers, servers, related to misconfiguration of call processing servers, Session Border Controllers, and PSTN gateways, or if the issue is within the SIP trunking service provider domain itself. Delivering a complete picture of the UC environment, with specialized SIP and RTP media monitors and Service Dependency maps, nGeniusONE is able to reveal the interdependencies between the service delivery components to help quickly pinpoint the root cause of the performance problem and dramatically reducing mean time to repair (MTTR).
“IHS research shows that the world is moving to IP and SIP has become the de facto solution of choice for those businesses for connections. The SIP trunking market itself is on track to grow 18% year over year to $5.1 billion in 2015, with strong worldwide growth over the next 5 years, reaching $8.5 billion in 2019 with 43 million trunks in service,” said Diane Myers, Senior Research Director, VoIP, UC and IMS, with IHS. “As issues may occur anywhere along the communications path, enterprises will be challenged to quickly identify the source of a poor user experience. NETSCOUT’s nGeniusONE Service Assurance platform combines analysis and visibility across the enterprise environment, along with rich metrics and key performance indicators, to help quickly identify the true source of issues impacting SIP-based services,” continued Myers.
“Customers are saving hundreds of thousands of dollars by implementing SIP trunk services, but they are not expecting these savings to come at the expense of user experience,” said Ray Krug, Chief Solutions Architect, Enterprise Business Operations, with NETSCOUT. “nGeniusONE helps ensure the success of their SIP trunk deployment, protecting their investment and ROI, and also ensures rapid discovery of service impacting problems, improved IT productivity and quick return to high-quality user experience for customers and employees.”
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
