Everbridge launched an Integration Platform-as-a-Service (iPaaSTM) offering for IT Alerting.

The new self-service integration platform enables enterprise IT organizations to easily build their own integrations with the tools and solutions they already use, such as Application Performance Monitoring (APM), Network Performance Monitoring (NPM), IT Operations Monitoring (ITOM), Security Information and Event Management (SIEM), DevOps, IT Service Management (ITSM) and more.

This new capability also allows IT professionals to bring together the key pieces of their end-to-end IT response processes to improve incident response automation and orchestration.

With its self-service integration platform, Everbridge offers a new, innovative method of delivering integrations that directly empowers IT teams to design and construct custom integrations through point and click actions, enabling them to meet their needs faster.

“As IT organizations increasingly rely on integrated management systems, this mandates lesser reliance on vendors and a greater ability for enterprises to handle integrations using a self-service model. Using this approach, enterprise IT organizations can expedite their time to integrate their management tools with the Everbridge IT Alerting platform to develop a closed loop response automation process to critical IT incidents, changes and requests,” said Vick Vaishnavi, GM, IT Alerting Business at Everbridge. “By leveraging a “no-code” to “low-code” approach, the iPaaS system enables global enterprises to quickly take ownership of integrations for their response process while retaining their choice of management tools that participate in the process.”

Additional benefits of the platform include:

- Automated workflow integration: The self-service platform removes the burden of custom development and automatically maps technology integrations to meet existing workflows.

- No software to install or business rule definition on the end point: Everbridge’s intelligent parsing and mapping engine ingests the incoming alerts, performs the assessment and triggers the appropriate actions.

- Ability to replace and switch end points as tools become interchangeable: The architecture allows IT teams to easily replace their APM, NPM, ITOM, SIEM, Ticketing System management and DevOps tools without breaking down the end-to-end automated response process logic. To be fully operational, it provides real-time health status and activity monitoring.

While Everbridge will continue to offer a growing range of ready-to-use extensions, known as connectors, for major ITOM and ITSM applications, the self-service integration platform will help any team quickly fulfill their particular integration requirements.

Furthermore, when combined with the new Smart Orchestration technology, Everbridge IT Alerting enables full control over the IT task automation process by embedding human decision points within workflows. Using bidirectional communication steps, organizations can remotely control the advancement or execution of any step within a process, such as restarting a server or backing up a database. Remote initiated action can also be performed via SMS, IM, email or phone.