PagerDuty announced new platform enhancements to help enterprises orchestrate intelligent real-time response. By integrating in-depth analytics and machine learning capabilities with automated real-time communication, PagerDuty empowers teams in organizations of all sizes with insights to take action during critical moments using data, intelligence, and automation.
"Operational complexity is making it crucial that technical responders and business owners have shared context into digital disruptions so they can take action during the moments that matter," said Jonathan Rende, SVP of Product at PagerDuty. "Our new platform enhancements help teams across the enterprise improve communication and collaboration to deliver great digital experiences to their end customer."
The latest launch of PagerDuty's real-time operations platform includes new and enhanced capabilities across four key areas:
1. Machine Learning and Analytic Insights
PagerDuty's rich and unique dataset helps organizations understand the impact of digital events on their business and customers, empowering them to take action in real time. PagerDuty Event Intelligence and PagerDuty Analytics leverage machine and human response data to provide actionable intelligence for businesses across responders, stakeholders, and business leaders.
New Event Intelligence features include:
- Advanced event automation. New capabilities support advanced workflows for scheduled maintenance, configuration as code, and pausing rules.
- Intelligent alert grouping enhancements. Algorithm improvements reduce even more noise with less training data.
- Alert grouping previews. Service owners can now understand potential noise reduction and grouping behavior before activating Intelligent Alert Grouping.
PagerDuty Analytics is now generally available. The product includes pre-built, modern metrics, prescriptive dashboards, and self-service analytics, coupled with industry best practices and peer benchmarking.
2. Enterprise-wide communication and orchestration
To reduce the painful and expensive gap in alignment between IT and business functions, new capabilities within PagerDuty's Modern Incident Response improve communication across the entire enterprise.
Modern Incident Response enhancements include:
- One-touch conferencing. Bridge teams with speed and efficiency.
- Status Communications. Increase transparency by keeping employees across the organization informed of incidents that impact them.
- Live service updates in mobile. Allow stakeholders to see business-oriented status updates in real time.
3. Consumer grade end-user experience
New innovations in PagerDuty's mobile app deliver a consumer-like interface that help teams manage real-time work from anywhere.
New features for mobile include:
- Redesigned scheduling interface. Easily view schedules (past, present, future) and escalation policies, and book overrides.
- On-call shifts. Equip responders with a unified view of their responsibilities across all of their teams, policies, and schedules.
- Response automation. Seamlessly and automatically run multi-step responses and workflows.
- Multi-select workflows. Take action on multiple incidents simultaneously with multi-select merging, snoozing, and acknowledgements.
4. Ecosystem Growth with New Integrations
The company's ecosystem continues to grow rapidly, building on 300+ integrations across use cases like DevOps, ITOps, Security, Support, and IoT. As part of the current release, PagerDuty is launching new integrations and updates to AWS, Slack, Pivotal Cloud Foundry, Cherwell, Salesforce, Microsoft System Center Operations Manager, ServiceNow, and more.
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