Vendor Forum

February 06, 2018
Tim Flower
Nexthink

"We can't fix it if they don't call." I can't count how many times I've said those words in my IT career. We need users to call in their issues, while conversely we need our ticket volumes to decrease. How can IT lower the amount of call center tickets, quickly resolve those incidents that can't be avoided, and reduce their own costs in the process? Here are three key strategies ...

February 05, 2018
Jason Baudreau
NetBrain Technologies

Today's network engineers have their work cut out for them. Bigger, more complex networks have created an environment where network engineers are forced to adapt and develop more effective ways to manage and troubleshoot their networks. This begins with better visibility, which has presented an issue traditionally as engineers struggle to create an accurate picture due to challenges with static maps ...

February 01, 2018
Keith Bromley
Ixia

Visibility technology can help by giving you access to critical monitoring, when you need it and in the format you need it. But improved visibility isn’t usually enough. You are probably going to need a more proactive troubleshooting approach as well ...

January 31, 2018
Leon Adato
SolarWinds

Managing an increasingly complex IT environment and a business landscape that's constantly evolving requires IT pros to work fearlessly and tirelessly to keep modern corporate enterprises running smoothly. Results from SolarWinds' recent Little Known Facts survey find that, despite donating time for education and problem-solving for end-users, spending countless hours texting with their monitoring systems, and quelling security threats that would otherwise keep them awake at night, IT professionals agree that they tackle all of this and more because they love their jobs ...

January 30, 2018
John Van Siclen
Dynatrace

On average, global retail websites for consumers doing online shopping between Black Friday and the 3rd January were visually complete and ready to use within 2.5 seconds, according to a series of benchmark tests conducted by Dynatrace ...

January 29, 2018
Chris Bihary
Garland Technology

Whether you're building a new data center or upgrading an existing one, make certain you ask, "Why are you clinging to a portable network TAP variation or make-shift solution? ...

January 26, 2018
John Worthington
eG Innovations

Today's digital business services are often supported by many different IT services. But whether you prefer the term "application ecosystem" or "IT service" doesn't really matter – many service management concepts still apply. In fact, they're more critical than ever ...

January 25, 2018
Subbu Iyer
Riverbed Technology

Nearly half of IT decision makers surveyed from the retail sector in the United States, Australia and Germany say their company will need to adopt new technology in the next three years to evolve and stay competitive, according to the Riverbed Retail Digital Transformation Survey 2018 ...

January 24, 2018
Gary Sevounts
Aryaka Networks

SD-WAN solutions have been making inroads into the enterprise by delivering application performance improvements, reducing network complexity at branch offices, and reducing costs in some cases, but buyer beware: There are two primary underlying connectivity options, and application response times for one are four times better than the other ...

January 22, 2018
Nancy Van Elsacker Louisnord
TOPdesk USA

Self-service and the concept of “Shift Left” are some of the phrases you will hear the most in the modern service management industry. The reason being is that you want to provide your users with the most important knowledge that you can to help them solve their issues and problems themselves, saving you time to focus on more important priorities. It’s a common problem, sort of a chicken and egg approach, but when you help your internal teams better meet their needs through such efforts, you also want to make sure that what is best for your service department also is best for your users ...

January 18, 2018
Sridhar Iyengar
ManageEngine

Making predictions is always a gamble. But given the way 2017 played out and the way 2018 is shaping up, odds are that certain technology trends will play a significant role in your IT department this year ...

January 17, 2018
Michael Segal
NetScout

With more than one-third of IT Professionals citing "moving faster" as their top goal for 2018, and an overwhelming 99 percent of IT and business decision makers noticing an increasing pace of change in today's connected world, it's clear that speed has become intrinsically linked to business success. For companies looking to compete in the digital economy, this pace of transformation is being driven by their customers and requires speedy software releases, agility through cloud services, and automation ...

January 16, 2018
Mark Milinkovich
LiveAction

Looking back on this year, we can see threads of what the future holds in enterprise networking. Specifically, taking a closer look at the biggest news and trends of this year, IT areas where businesses are investing and perspectives from the analyst community, as well as our own experiences, here are five network predictions for the coming year ...

January 12, 2018
Sven Hammar
Apica

As we enter 2018, businesses are busy anticipating what the new year will bring in terms of industry developments, growing trends, and hidden surprises. In 2017, the increased use of automation within testing teams (where Agile development boosted speed of release), led to QA becoming much more embedded within development teams than would have been the case a few years ago. As a result, proper software testing and monitoring assumes ever greater importance. The natural question is – what next? Here are some of the changes we believe will happen within our industry in 2018 ...

January 11, 2018
Vinod Mohan
eG Innovations

Application Performance Monitoring (APM) has become a must-have technology for IT organizations. In today’s era of digital transformation, distributed computing and cloud-native services, APM tools enable IT organizations to measure the real experience of users, trace business transactions to identify slowdowns and deliver the code-level visibility needed for optimizing the performance of applications. 2018 will see the requirements and expectations from APM solutions increase in the following ways ...

January 10, 2018
Jonah Kowall
Kentik

We don't often enough look back at the prior year’s predictions to see if they actually came to fruition. That is the purpose of this analysis. I have picked out a few key areas in APMdigest's 2017 Application Performance Management Predictions, and analyzed which predictions actually came true ...

January 09, 2018
Jonah Kowall
Kentik

Planning for a new year often includes predicting what’s going to happen. However, we don't often enough look back at the prior year’s predictions to see if they actually came to fruition. That is the purpose of this analysis. I have picked out a few key areas in APMdigest's 2017 Application Performance Management Predictions, and analyzed which predictions actually came true ...

December 08, 2017
Jonah Kowall
Kentik

Metrics-oriented thinking is key to continuous improvement – and a core tenant of any agile or DevOps philosophy. Metrics are factual and once agreed upon, these facts are used to drive discussions and methods. They also allow for a collaborative effort to execute decisions that contribute towards business outcomes ...

December 06, 2017
Archana Kesavan
ThousandEyes

The recent outage of the University of Cambridge website hosting Stephen Hawking's doctoral thesis is a prime example of what happens when niche websites become exposed to mainstream levels of traffic ...

December 01, 2017
Keith Bromley
Ixia

A recent blog on APMdigest — Protecting Network Performance is as Essential as Securing the Network — mentions that performance issues and outages are possible when security tools (like an IPS, WAF, etc.) are inserted inline. However, one easy way to mitigate this concern is to deploy a bypass switch before the inline tool ...

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