ServiceNow unveiled the Yokohama platform release, including Service Observability which ensures business resilience through AI-driven insights so organizations can meet the growing demand for enterprise-wide visibility—all within a single, secure platform.

New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...

Organizations can face significant challenges, ranging from skill development to user adoption, when implementing new technologies. This is particularly evident in the realm of observability, an increasingly critical area for organizations striving to maintain optimal performance and reliability across digital applications. Recently, the OpenTelemetry End-User SIG surveyed more than 100 OpenTelemetry users to learn more about their observability journeys and what resources deliver the most value when establishing an observability practice ...

ServiceNow announced new innovations in its Now Platform Xanadu release that boost productivity and strengthen collaboration across the enterprise.