Alerting

April 04, 2012

By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way. The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element. I’m suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the Incident Management process ...

March 15, 2012

Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...

January 18, 2012

End-user behavior learning technology provides the business with a view into how each end-user interacts with their online business services to ensure a superior user experience. The business learns about user experiences based on past online activity, and quickly and proactively adjusts to meet expected levels of service regardless of the conditions or variables ...

November 18, 2011

The consumer IT movement means that expectations for performance have changed dramatically. Developers and IT managers need to understand the requirements for “instant-on” apps. If an application stops working, the user will ditch it and go download something else. So what can you do to avoid mobile application meltdown and failed ROI ...

August 24, 2011

An outline of the BSMdigest August 2011 issue, which covered the many ways you interface with your BSM, ITSM, APM, BTM and related technologies.

August 23, 2011

A significant departure between traditional systems management approaches and Business Service Management (BSM) is that BSM enables IT teams to view technology not purely in terms of the health of individual infrastructure and application components, but as a set of cross-silo services that directly impact the business. Today's BSM dashboards must deliver the role-specific information that organizations need, in order to guide decisions that collectively improve the quality of business-critical services. With this in mind, here are five dashboard must-haves for BSM ...

August 23, 2011

It seems that everyone in IT has caught “Cloud-fever” ... However, lost within the technology is the reality that someone is responsible for keeping the Cloud up and running. That someone is usually Operations personnel along with their fellow Systems, Network, Storage, and Security Engineers. The lifeline of these dedicated individuals is a unified monitoring and eventing system with a goal of providing relevant, functional, and timely alerts ...

February 09, 2011

Whether your goal is to improve operational efficiencies, or to provide new services, you need to capture, understand and use all of your data –- analytics must be core to your thinking ...

June 30, 2010

"EMA Radar For Business Service Management: Service Impact" outlines 7 requirements for a BSM Service Impact solution ...

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