January 10, 2011

Call it the “tail wagging the dog” but as I already indicated in my previous blog, cloud computing seems to be surprisingly good for service management -- both in terms of technology adoption and in terms of political and process-related transformation. This includes technologies like CMDB/CMS, IT Process Automation, User Experience Management and SLM, as well as integrated service desk and chargeback accounting – among other “bellwether technologies” – or technologies that reflect more advanced organizational and process readiness.

December 08, 2010

Vikas Aggarwal, founder and CEO of Zyrion, discusses Business Service Management in the cloud, and new BSM technologies and approaches for the modern datacenter.

December 08, 2010

Cloud is no longer just hype. It is real, and a main focus of many IT organizations for next year.

With 1500 CIOs in attendance, the Gartner Symposium was a major indicator about the adoption of cloud. One industry insider attending the conference told me, "Every company I've talked with is looking to at least put their non-essential apps with cloud providers asap. As time goes on they'll consider their more critical apps if possible."

November 03, 2010

This may sound like a biased opinion given that my area of focus is Business Service Management in multiple contexts, but I find all the attention to "cloud" as an ENDGAME in itself a little bit ridiculous.

November 01, 2010

Gary Read, CEO, Nimsoft, discusses Business Service Management in the public cloud and CA’s acquisition of Nimsoft.

September 30, 2010

The emergence of private and public cloud computing technologies is causing organizations to revisit their IT performance management strategies and evaluate if the solutions that they currently have in place can be as effective in these new environments ...

September 29, 2010

Zenoss CEO Bill Karpovich discusses Business Service Management in the cloud.

September 28, 2010

Private cloud brings much of the same challenges as the virtual environment, such as the need for a new type of monitoring tool designed for virtualization ...

September 28, 2010

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations ...

September 20, 2010

Julie Craig, Research Director at EMA, outlines the 5 factors of cloud that impact decision making on management tools ...

September 08, 2010

VMware's Al Sargent outlines the 3 key capabilities needed to manage cloud applications today ...

August 31, 2010

Al Sargent, Sr. Product Marketing Manager at VMware, discusses the Business Service Management news coming out of VMworld, and the monitoring and management challenges of the cloud.

August 10, 2010

Kalyan Ramanathan, Director of Business Service Management at HP, outlines the four key capabilities that organizations must have to effectively manage hybrid services ...

August 09, 2010

If I can pay only for what I use for hosting my applications in the cloud, why can’t I do the same with IT management tools? Bojan Simic of TRAC Research explains how usage-based pricing makes sense ...

August 09, 2010

It is no longer good enough to know that application performance is degrading - enterprises also need to be able to make the infrastructure and application adjustments necessary to avoid performance issues in the first place ...