APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA. These next steps include where the experts believe ITOA is headed, as well as where they think it should be headed. Part 5 offers some interesting final thoughts.
Start with Next Steps for ITOA - Part 1
Start with Next Steps for ITOA - Part 2
Start with Next Steps for ITOA - Part 3
Start with Next Steps for ITOA - Part 4
REACTIVE TO PROACTIVE
ITOA will help evolve tomorrow's IT organization from a reactive speeds and feeds provider focused on capacity availability into a proactive data-driven fulfillment engine delivering stability, agility and innovation ahead of business needs.
Trace3 Research 360 View Trend Report: IT Operations Monitoring & Analytics (ITOMA)
The next step in the evolution of IT Operations Analytics is establishing a more holistic approach that considers the performance of people AND machines. Metrics tied to machines and tools are now table stakes for ITOA. However, in the future, organizations will need to look at the system as a whole, which includes the humans involved. In order to have a complete understanding of ITOps health, IT organizations must have a comprehensive view of how their people are interacting with machines, data and other people, and establish metrics accordingly to this whole rather than just the parts.
Head of DevOps, PagerDuty
Organizations are collecting massive amounts of live data streams, which on its own can feel like a major accomplishment. But the key question is: so what? If they have no way to analyze billions of data points from servers, machines, containers and applications in millisecond response time, none of that work matters. By adopting newer and more flexible open source products with machine learning capabilities tailored to time series use cases, organizations will be better equipped to use all of their data to help them operate better, detect infrastructure problems, cybersecurity, or fraud, and solve critical business issues.
VP Worldwide Marketing, Elastic
The next natural step for ITOA is for the machines to leverage the analytics to make reasoned decisions and take actions based on the information collected. Analytics leads to heuristics – when machine intelligence is able to interpret the data based on business defined policies and standards. Once the machine can make recommendations, the next evolutionary step is for the machine to act on those recommendations. The orchestration and automation of IT environments is evolving. Tools and standards such as Openstack are being developed to enable the automated management and orchestration of IT architectures. Expect more multi-vendor collaboration to build architectures that can be integrated into a single management and orchestration environment over the next couple years, but do not expect full integration and a mature, automated, self-analyzing, and self-healing network ecosystem for years to come.
Director of Application Delivery Solutions, Radware
As threats continue to increase in frequency and sophistication, enterprises will need to look to IT Operations Analytics as a tactic to identify and proactively address anomalies before security threats fully materialize. With the rise of connected devices and the Internet of Things and emerging technologies like Artificial Intelligence, organizations are increasingly moving toward analytics and automation as a tactic to supercharge cybersecurity.
VP, Product Management, Gigamon
Performance management focused on the speed and reliability of user interactions will always be very important. But performance management must also focus on efficiency of code execution, with an eye towards cost optimization for underlying CPU resources. As the mainframe continues to be the platform of choice for mission-critical transactional applications, slight code tweaks can yield performance boosts for thousands of users. However, with mainframe licensing costs (MLCs) comprising approximately 30 percent of mainframe budgets – and withh these costs continuing to rise – it is equally critical to be more pro-active about service level management of the workload so R4HA peaks can be minimized, keeping costs in check and wasted expenses down. We expect IT Operations Analytics - particularly for mainframe user organizations - to expand in focus, optimizing not just the user experience but costs as well.
Product Manager, Compuware
ANALYTICS AVAILABLE TO ALL
Predictive analytics in application performance management offers a powerful way to improve customer experience. By deploying correlation and mathematical modeling techniques, it analyzes relationships between multiple data points to accurately predict future application behavioral trends, and data anomalies which would affect end-users. Presently predictive analytics is available and affordable for large business with money and resources, however that is going to change in the near future. With emerging technologies and new and easy ways of presenting information to end-users, vendors will differentiate themselves by offering simpler and more affordable ways to deploy predictive analytics in their APM solutions, making it available to all.
Product Analyst, ManageEngine
On Wednesday, May 6th, iOS users all over the world experienced an app crash when they tried to open popular apps such as TikTok, GroupMe, Spotify, and Pinterest. How did simultaneous crashes occur across so many independent apps? What's the common thread that would cause widespread app crashes? Turns out, it was a change in behavior in the Facebook API ...
Keeping networks operational is critical for businesses to run smoothly. The Ponemon Institute estimates that the average cost of an unplanned network outage is $8,850 per minute, a staggering number. In addition to cost, a network failure has a negative effect on application efficiency and user experience ...
Nearly 3,700 people told GitLab about their DevOps journeys. Respondents shared that their roles are changing dramatically, no matter where they sit in the organization. The lines surrounding the traditional definitions of dev, sec, ops and test have blurred, and as we enter the second half of 2020, it is perhaps more important than ever for companies to understand how these roles are evolving ...
As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to SolarWinds IT Trends Report 2020: The Universal Language of IT ...
Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...
Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...
As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...
The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...
In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...