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2018 Network Performance Management Predictions

Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2018.

Start with 2018 Application Performance Management Predictions - Part 1

The end to finger-pointing in network outages

2018 will see an evolution of relationships between service providers and their clients as these relationships become increasingly data driven. We will soon see less finger pointing between service providers and corporate IT and network teams when service outages occur. Instead there will be more mutual accountability as clients are able to independently access more forensic data sources associated with an outage and determine exactly what happened and where everything went wrong. This is causing service providers to move beyond simple outage portals to greater transparency with clients. Organizations no longer have to rely on their providers to tell them when there is a problem.
Alex Henthorn-Iwane
VP of Product Marketing, ThousandEyes

Real-time NPM

Truly real-time network performance monitoring (NPM) will become critical to the success of enterprises. In 2018, real-time NPM will break through to become a vital part of network troubleshooting. In the past, NPM solution providers had called their products "real-time" even though their dashboards had delays of several minutes. Those delays are no longer acceptable. We're now moving into an era when real-time has a gap no longer than a few seconds.
Larry Zulch
President, Savvius

APPLICATION AWARE NETWORKS AND NPM

For enterprises, the existing lack of SLA and performance visibility into business-critical applications in use at remote and branch offices will only increase as applications continue their steady march toward SaaS-based turnkey solutions and hybrid or fully public cloud architectures. We're seeing an application evolution. We're also seeing increasingly broad availability of lower cost, high-capacity (but highly variable quality) public Internet connections and corporate-owned MPLS-based (and steadily increasing LTE) networks. This combination of trends will render traditional infrastructure and application-agnostic, metrics-only monitoring techniques near useless.
Matt Stevens
CEO, AppNeta

AI AND ML APPLIED TO NPM

Machine learning and artificial intelligence consistently make the year end lists of predictions of what's going to be hot in the coming year. Yet the focus has primarily been on applications. In 2018, we'll see more machine learning and artificial intelligence applied to network performance management. As software defined and multi cloud networks become the new normal, NPM platforms will need to gather deep analytical insights across these complex environments to proactively support the network engineers and IT operations to deliver optimized application, device and user performance across the network. This will enable the network to continuously learn, spot and address abnormalities in network traffic, and dynamically adjust network policies to account for changes in usage or user behavior. This helps prevent network problems before they occur, resulting in faster responses to incidents, and delivers better online experiences.
Mark Milinkovich
Director of Product Marketing, LiveAction

INTELLIGENT AUTOMATION

Enterprises want to be in complete control, and engineers want to have the ability to customize workflows and processes to best suit their needs. Intent-based automation takes software-defined automation to the next level. Automation gives enterprises the flexibility to customize and predefine internal network workflows. Once users define the pathway, intent-based automation will manipulate the network to enforce policies and deliver the desired outcome.Intent-based automation eliminates the need for manual scaling by automating the process with pre-defined intent. Although it is still in its early stages, it has the potential to play an integral role in software-defined implementations by making automation smarter and more intuitive.
Murali Palanisamy
CTO, AppViewX

In response to the growing adoption of technologies like SDN and NFV orchestration, along with maturation of artificial intelligence and machine learning techniques, we will see a whole new level of automation for Communication Service Providers (CSPs) where the network can begin to anticipate failures or overruns, mitigate risk and preemptively prevent problems before they happen. Recognized as intelligent automation, it will lead to more streamlined and responsive service delivery, which will ultimately lead to better customer satisfaction.
Kevin Wade
Senior Director of Solutions, Ciena's Blue Planet Division

Cloud Baselining

Cloud continues to make enterprise networks and IT systems more efficient and cost-effective. But since cloud migration pushes more traffic across networks and services that are outside the corporate borders, old expectations of network performance don't necessarily hold up. Service level agreements that have stood for years will suddenly find themselves in jeopardy in the cloud era. Network engineers may find themselves in the position of having customer success teams ask them to restore service to a level that never existed nor was possible in the first place on cloud networks. Savvy network teams will spend a lot more time this year baselining both app and underlying network performance levels to define what is the new normal in the cloud era as network traffic navigates more and more dependencies between the origin and destination.
Alex Henthorn-Iwane
VP of Product Marketing, ThousandEyes

CONVERGENCE OF NETWORK AND SECURITY OPERATIONS

Network and Security operations have been converging for several years, and this trend will accelerate in 2018. This will be driven by the fact that each discipline requires similar information about the network, which is based on access to the network traffic and the reported metrics of network and application activity.
Larry Zulch
President, Savvius

THREAT INTELLIGENCE GATEWAYS

Despite spending more than $80B annually on security measures, the past 16 months have seen network outages of unprecedented proportions, with more than 1 billion crucial records lost to data breaches. With billions of IP addresses, how many should have access to the network and its assets? Current approaches filter and manage every part of the traffic, the good, bad and of course the ugly. By managing and filtering everything, the process becomes complicated and overwhelming. What is on the horizon to help with these attacks? Prediction: A new breed of security solutions called Threat Intelligent Gateways will emerge as organizations need to stop the increasing volume of threats. This perimeter protection provides an opportunity for regional carriers, hosting & service providers and CDNs to create more value for their customers. Ultimately, the Threat Intelligence Gateways will deliver better-managed network traffic and provide a powerful dynamic security perimeter that scales with threats from outside sources.
Carolyn Raab
VP of Product Management, Corsa

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

2018 Network Performance Management Predictions

Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2018.

Start with 2018 Application Performance Management Predictions - Part 1

The end to finger-pointing in network outages

2018 will see an evolution of relationships between service providers and their clients as these relationships become increasingly data driven. We will soon see less finger pointing between service providers and corporate IT and network teams when service outages occur. Instead there will be more mutual accountability as clients are able to independently access more forensic data sources associated with an outage and determine exactly what happened and where everything went wrong. This is causing service providers to move beyond simple outage portals to greater transparency with clients. Organizations no longer have to rely on their providers to tell them when there is a problem.
Alex Henthorn-Iwane
VP of Product Marketing, ThousandEyes

Real-time NPM

Truly real-time network performance monitoring (NPM) will become critical to the success of enterprises. In 2018, real-time NPM will break through to become a vital part of network troubleshooting. In the past, NPM solution providers had called their products "real-time" even though their dashboards had delays of several minutes. Those delays are no longer acceptable. We're now moving into an era when real-time has a gap no longer than a few seconds.
Larry Zulch
President, Savvius

APPLICATION AWARE NETWORKS AND NPM

For enterprises, the existing lack of SLA and performance visibility into business-critical applications in use at remote and branch offices will only increase as applications continue their steady march toward SaaS-based turnkey solutions and hybrid or fully public cloud architectures. We're seeing an application evolution. We're also seeing increasingly broad availability of lower cost, high-capacity (but highly variable quality) public Internet connections and corporate-owned MPLS-based (and steadily increasing LTE) networks. This combination of trends will render traditional infrastructure and application-agnostic, metrics-only monitoring techniques near useless.
Matt Stevens
CEO, AppNeta

AI AND ML APPLIED TO NPM

Machine learning and artificial intelligence consistently make the year end lists of predictions of what's going to be hot in the coming year. Yet the focus has primarily been on applications. In 2018, we'll see more machine learning and artificial intelligence applied to network performance management. As software defined and multi cloud networks become the new normal, NPM platforms will need to gather deep analytical insights across these complex environments to proactively support the network engineers and IT operations to deliver optimized application, device and user performance across the network. This will enable the network to continuously learn, spot and address abnormalities in network traffic, and dynamically adjust network policies to account for changes in usage or user behavior. This helps prevent network problems before they occur, resulting in faster responses to incidents, and delivers better online experiences.
Mark Milinkovich
Director of Product Marketing, LiveAction

INTELLIGENT AUTOMATION

Enterprises want to be in complete control, and engineers want to have the ability to customize workflows and processes to best suit their needs. Intent-based automation takes software-defined automation to the next level. Automation gives enterprises the flexibility to customize and predefine internal network workflows. Once users define the pathway, intent-based automation will manipulate the network to enforce policies and deliver the desired outcome.Intent-based automation eliminates the need for manual scaling by automating the process with pre-defined intent. Although it is still in its early stages, it has the potential to play an integral role in software-defined implementations by making automation smarter and more intuitive.
Murali Palanisamy
CTO, AppViewX

In response to the growing adoption of technologies like SDN and NFV orchestration, along with maturation of artificial intelligence and machine learning techniques, we will see a whole new level of automation for Communication Service Providers (CSPs) where the network can begin to anticipate failures or overruns, mitigate risk and preemptively prevent problems before they happen. Recognized as intelligent automation, it will lead to more streamlined and responsive service delivery, which will ultimately lead to better customer satisfaction.
Kevin Wade
Senior Director of Solutions, Ciena's Blue Planet Division

Cloud Baselining

Cloud continues to make enterprise networks and IT systems more efficient and cost-effective. But since cloud migration pushes more traffic across networks and services that are outside the corporate borders, old expectations of network performance don't necessarily hold up. Service level agreements that have stood for years will suddenly find themselves in jeopardy in the cloud era. Network engineers may find themselves in the position of having customer success teams ask them to restore service to a level that never existed nor was possible in the first place on cloud networks. Savvy network teams will spend a lot more time this year baselining both app and underlying network performance levels to define what is the new normal in the cloud era as network traffic navigates more and more dependencies between the origin and destination.
Alex Henthorn-Iwane
VP of Product Marketing, ThousandEyes

CONVERGENCE OF NETWORK AND SECURITY OPERATIONS

Network and Security operations have been converging for several years, and this trend will accelerate in 2018. This will be driven by the fact that each discipline requires similar information about the network, which is based on access to the network traffic and the reported metrics of network and application activity.
Larry Zulch
President, Savvius

THREAT INTELLIGENCE GATEWAYS

Despite spending more than $80B annually on security measures, the past 16 months have seen network outages of unprecedented proportions, with more than 1 billion crucial records lost to data breaches. With billions of IP addresses, how many should have access to the network and its assets? Current approaches filter and manage every part of the traffic, the good, bad and of course the ugly. By managing and filtering everything, the process becomes complicated and overwhelming. What is on the horizon to help with these attacks? Prediction: A new breed of security solutions called Threat Intelligent Gateways will emerge as organizations need to stop the increasing volume of threats. This perimeter protection provides an opportunity for regional carriers, hosting & service providers and CDNs to create more value for their customers. Ultimately, the Threat Intelligence Gateways will deliver better-managed network traffic and provide a powerful dynamic security perimeter that scales with threats from outside sources.
Carolyn Raab
VP of Product Management, Corsa

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...