Feature Articles

July 22, 2011
Dennis Drogseth - EMA

Dennis Drogseth, VP at EMA, wraps up his series of articles about CMDB/CMS.

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth outlines CMDB/CMS use cases for Service Impact Management.

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth outlines CMDB/CMS use cases for Change Management and Change Impact Analysis.

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth outlines CMDB/CMS use cases for Asset Management and Financial Optimization.

July 20, 2011
Dennis Drogseth - EMA

Before you even get started looking to invest in a CMDB or CMS, you should know WHAT it is you want to achieve and have a pretty good idea who’s involved. This list provides you with 16 questions you should be asking ...

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth, VP at EMA, shares the insights he gained from his in-depth research into the current state of the CMDB/CMS market.

June 21, 2011
Matthew Burrows

Service Management professionals, whether working in an operational environment, providing consultancy or training services, or any other aspect of service management, would benefit from the ability to demonstrate their professional standing, competency and experience ...

June 21, 2011
Andi Mann

If it is your job to translate overhyped demands to take your business ‘To The Cloud!’ you know there is not enough reality in cloud computing. You cannot start from scratch, nor can you simply deploy dynamic virtualization and call it done. You must accommodate legacy investments, architectural spaghetti, ‘technical debt’, manual processes and more. So where do you start?

June 15, 2011

BSMdigest asked a variety of experts across the industry: What is the one piece of advice you would give someone about application performance management in the cloud? Several of these experts addressed the issue of application performance in the public cloud. Here are their answers ...

June 15, 2011

BSMdigest asked a variety of experts across the industry: What is the one piece of advice you would give someone about application performance management in the cloud?

May 20, 2011
Matthew Burrows

I hear lots of debate about whether IT should be in a customer/supplier relationship (often described as being a Service Provider) or seen as an integral part of the business along with their colleagues in other departments ...

May 20, 2011
Russell Rothstein

Cloud computing requires a sophisticated approach to Business Service Management that enables you to track services from the data center and into the cloud. This post looks at 5 key capabilities that organizations must have in order to maintain visibility and control in the cloud ...

April 19, 2011
Pete Goldin

Defining BSM has always been a challenge. Many tool vendors have their own definitions of BSM, or use other terms such as ITSM, BTM or APM instead of BSM ...

April 15, 2011

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly. Here are 5 tips to help you get started.

April 15, 2011
Pete Goldin

From the BSMdigest archives, this article from 2006 gives some historical perspective on the struggle to gain visibility into the end-user experience.

April 15, 2011
Nir Livni

Business Service Management tools link IT components and the business services they support. BSM has changed both the way IT is managed and the conversation between IT and the business, putting focus on service levels of key business processes rather than on service level agreement (SLA) management of specific IT components ...

April 15, 2011
Steve Tack

Over the past year or so there has been a lot of buzz around the terms ‘customer experience’ and ‘end-user experience’, as well as advice on how to maximize or optimize experience. Why the focus on the end-user experience? It’s the key to driving the adoption and efficient use of critical business services ...

March 18, 2011
Lecole Cole

The rapidly expanding and maturing cloud industry on demonstration at Cloud Connect makes me believe that 2011 will be The Year of the Cloud. By this, I mean 2011 will be the breakout year for cloud computing, in which understanding and adoption of this new technology – and money and resources pumped into the sector – will expand exponentially ...

March 18, 2011

Kalyan Ramanathan, Director of BSM for HP, shares four predictions of how BSM will evolve in the cloud.

March 16, 2011
Russell Rothstein

Moving services to the cloud promises to deliver increased agility at a lower cost -- but there are many risks along the way and greater complexity to manage when you get there. The following are five critical hurdles that you may face when implementing and operating a private cloud or hybrid cloud and how you can overcome them ...

February 09, 2011
Mark Lynd

Predictive analytics evaluates the current and past and makes predictions about the future ... It is the hidden decision engine that drives many innovative businesses ...

February 09, 2011
Imad Mouline

In today’s dynamic IT environments, setting thresholds for the various monitoring points in the infrastructure becomes practically impossible. When thresholds are set manually, they will either be too generous to pick up performance issues, or so stringent resulting in a sea of alerts being fired by the monitoring solutions. A new approach is required to ensure that IT can meet constantly changing business needs ...

February 09, 2011
Denis Kennelly

Whether your goal is to improve operational efficiencies, or to provide new services, you need to capture, understand and use all of your data –- analytics must be core to your thinking ...

January 11, 2011
Bill Karpovich

Bill Karpovich, CEO and Co-Founder of Zenoss, talks about his company's 2010 Virtualization and Cloud Computing Survey, which took the temperature of over 200 IT professionals about their reasons for using virtualization and the cloud: The conclusion that most piqued our interest here at Zenoss was that the number two concern about cloud computing, after security, was management/monitoring ...

January 11, 2011
Rich Ptak

Often, IT budget costs appear expensive as a result of being inflated by arbitrary allocation and loading of costs that should be shared or are otherwise improperly assigned. Unfortunately, old habits die-hard and the misallocation of costs continues to the detriment of both the organization and mainframe computing. The results are business decisions that result in more expensive, less efficient computing operations. This can be remedied using today’s automated cost tracking and reporting tools in conjunction with a program of cost optimization ...

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