Feature Articles

April 19, 2011
Pete Goldin

Defining BSM has always been a challenge. Many tool vendors have their own definitions of BSM, or use other terms such as ITSM, BTM or APM instead of BSM ...

April 15, 2011

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly. Here are 5 tips to help you get started.

April 15, 2011
Pete Goldin

From the BSMdigest archives, this article from 2006 gives some historical perspective on the struggle to gain visibility into the end-user experience.

April 15, 2011
Nir Livni

Business Service Management tools link IT components and the business services they support. BSM has changed both the way IT is managed and the conversation between IT and the business, putting focus on service levels of key business processes rather than on service level agreement (SLA) management of specific IT components ...

April 15, 2011
Steve Tack

Over the past year or so there has been a lot of buzz around the terms ‘customer experience’ and ‘end-user experience’, as well as advice on how to maximize or optimize experience. Why the focus on the end-user experience? It’s the key to driving the adoption and efficient use of critical business services ...

March 18, 2011
Lecole Cole

The rapidly expanding and maturing cloud industry on demonstration at Cloud Connect makes me believe that 2011 will be The Year of the Cloud. By this, I mean 2011 will be the breakout year for cloud computing, in which understanding and adoption of this new technology – and money and resources pumped into the sector – will expand exponentially ...

March 18, 2011

Kalyan Ramanathan, Director of BSM for HP, shares four predictions of how BSM will evolve in the cloud.

March 16, 2011
Russell Rothstein

Moving services to the cloud promises to deliver increased agility at a lower cost -- but there are many risks along the way and greater complexity to manage when you get there. The following are five critical hurdles that you may face when implementing and operating a private cloud or hybrid cloud and how you can overcome them ...

February 09, 2011
Mark Lynd

Predictive analytics evaluates the current and past and makes predictions about the future ... It is the hidden decision engine that drives many innovative businesses ...

February 09, 2011
Imad Mouline

In today’s dynamic IT environments, setting thresholds for the various monitoring points in the infrastructure becomes practically impossible. When thresholds are set manually, they will either be too generous to pick up performance issues, or so stringent resulting in a sea of alerts being fired by the monitoring solutions. A new approach is required to ensure that IT can meet constantly changing business needs ...

February 09, 2011
Denis Kennelly

Whether your goal is to improve operational efficiencies, or to provide new services, you need to capture, understand and use all of your data –- analytics must be core to your thinking ...

January 11, 2011
Bill Karpovich

Bill Karpovich, CEO and Co-Founder of Zenoss, talks about his company's 2010 Virtualization and Cloud Computing Survey, which took the temperature of over 200 IT professionals about their reasons for using virtualization and the cloud: The conclusion that most piqued our interest here at Zenoss was that the number two concern about cloud computing, after security, was management/monitoring ...

January 11, 2011
Rich Ptak

Often, IT budget costs appear expensive as a result of being inflated by arbitrary allocation and loading of costs that should be shared or are otherwise improperly assigned. Unfortunately, old habits die-hard and the misallocation of costs continues to the detriment of both the organization and mainframe computing. The results are business decisions that result in more expensive, less efficient computing operations. This can be remedied using today’s automated cost tracking and reporting tools in conjunction with a program of cost optimization ...

January 10, 2011
Bill Emmett and Atwell Williams

Many businesses have, over time, multiple ERP systems across the enterprise, due to acquisitions or as a result of business units creating their own IT systems and support ... Consolidating these systems into a single, shared service enables you to leverage economies of scale while also providing a consistent level of service across the enterprise ...

December 02, 2010

Industry experts give their predictions for how Business Service Management will change and how it will impact business in 2011.

November 27, 2010
Byrne Chapman

Looking ahead into 2011, the increased use of transaction management in the enterprises will be driven by three items: the need to link business and IT goals, effective capacity planning and management, and virtualization ...

November 27, 2010
Charley Rich

IT thought leaders have begun to realize that in order to successfully optimize business processes, they need to converge the disciplines of Business Transaction Management (BTM), Application Performance Management (APM) and Complex Event Processing (CEP). This convergence enables the correlation of operational metrics for IT applications, middleware and infrastructure with the real-time visibility into business transactions and the business processes they comprise ...

October 29, 2010
Pete Goldin

Insight from David Williams, Research VP at Gartner, about the value of behavior learning technologies in virtual environments ...

October 25, 2010
Alex Bewley

The following are 5 factors to consider when evaluating systems management software vendors ...

September 30, 2010
Bojan Simic

The emergence of private and public cloud computing technologies is causing organizations to revisit their IT performance management strategies and evaluate if the solutions that they currently have in place can be as effective in these new environments ...

September 28, 2010
Pete Goldin

Private cloud brings much of the same challenges as the virtual environment, such as the need for a new type of monitoring tool designed for virtualization ...

September 28, 2010
Benjamin Grubin

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations ...

September 08, 2010
Pete Goldin

VMware's Al Sargent outlines the 3 key capabilities needed to manage cloud applications today ...

August 10, 2010
Pete Goldin

Kalyan Ramanathan, Director of Business Service Management at HP, outlines the four key capabilities that organizations must have to effectively manage hybrid services ...

August 09, 2010
Bojan Simic - Trac Research

If I can pay only for what I use for hosting my applications in the cloud, why can’t I do the same with IT management tools? Bojan Simic of TRAC Research explains how usage-based pricing makes sense ...