4 Quick Questions on Gartner's APM Magic Quadrant
August 30, 2012
Share this

Gartner's recently released Magic Quadrant for Application Performance Monitoring is one of the best reports to read if you want to get a handle on the future of the APM industry.

Jonah Kowall, Research Director, IT Operations Management at Gartner, answered the following four quick questions from APMdigest about the new report:

APM: During our interview in June, I asked "How do you rate the industry overall, in terms of the vendors' ability to deliver SaaS?" At the time you could not comment on the research in progress. Now that the Magic Quadrant for APM is out, what is your take on the maturity of the vendors with regard to SaaS?

JK: Pretty immature in general, but it's an area of rapid change. Most vendor solutions which are SaaS enabled focus on the commoditized and lower value synthetic transaction end user experience monitoring.

Additionally, most have not been designed to be portable to other service providers (think of a public cloud provider looking to add value added services), or offer self-service signup and management by the customer. This will start to become more pervasive in SaaS offerings.

APM: Which APM vendors are leaders in terms of a SaaS option - APM-as-a-Service?

JK: Enterprises have been consuming SaaS APM in the form of synthetic transactions for quite a while, and many organizations haven't evolved beyond that point.

That being said, there are 3 main slices of vendors in the synthetic testing area, the high end, middle tier, and low end. I will provide some example vendors in each:

High: Compuware, Keynote

Medium: Smartbear, Nustar, ManageEngine

Low: Pingdom, Monitis, Alertfox

There are many more here, but these are examples.

When looking at full-featured APM solutions, there are really only two right now who are offering a vendor-hosted APM SaaS product: AppDynamics and New Relic. The other folks have partial functionality in a SaaS deployment model, but like I said this will be changing.

Other APM products are deployed in MSP environments, specifically to service the MSPs customers.

APM: The new requirements for this year's APM Magic Quadrant - such as offering all 5 dimensions of APM, as well as a SaaS option - cut out a few vendors from the report. What is the potential for these vendors to be included in next year's Magic Quadrant?

JK: We only had a couple on the fence and they were due to SaaS capabilities and not meeting all five dimensions. There are at least a couple who will qualify for the research in 2013, if they execute their planned roadmaps. The same can be said for the few missing SaaS capabilities.

APM: I know it is early, but do you have any hints for us on any new requirements for next year?

JK: We have thoughts on this, some of which is outlined above - delivery models, partnerships or self-service. But we haven’t nailed anything down yet, and probably will not until late January. We will likely publish a note with the criteria changes for 2013 soon after that to get people thinking.

New requirements could also entail delivery of more than a single APM dimension as a service, which would eliminate most of the vendors if that were a requirement today.

Related Links:

Gartner Publishes Magic Quadrant for Application Performance Monitoring

Gartner's Five Dimensions of APM

Another Look At Gartner's 5 Dimensions of APM

Q&A Part One: Gartner Analyst Jonah Kowall Talks About APM Cool Vendors

Q&A Part Two: Gartner Analyst Jonah Kowall Talks About SaaS APM

Q&A Part Three: Gartner Analyst Jonah Kowall Talks About Application Performance Management

Gartner Analyst Will Cappelli Talks about APM

Share this

The Latest

October 21, 2019

An effective breakpoint strategy helps deliver sharp, properly sized images, which are some of the most compelling pieces of content on a web page. Lack of such a strategy can lead to jagged images or ones that take too long to render due to excessive size, potentially reducing the overall effectiveness of web pages — and driving down the quality of the user experience. In this blog, we will explore just how significant image breakpoints are to businesses, and some important device-related factors to consider in image breakpoint decisions to deliver the optimally-sized web image every time ...

October 17, 2019

As the data generated by organizations grows, APM tools are now required to do a lot more than basic monitoring of metrics. Modern data is often raw and unstructured and requires more advanced methods of analysis. The tools must help dig deep into this data for both forensic analysis and predictive analysis. To extract more accurate and cheaper insights, modern APM tools use Big Data techniques to store, access, and analyze the multi-dimensional data ...

October 16, 2019

Modern enterprises are generating data at an unprecedented rate but aren't taking advantage of all the data available to them in order to drive real-time, actionable insights. According to a recent study commissioned by Actian, more than half of enterprises today are unable to efficiently manage nor effectively use data to drive decision-making ...

October 15, 2019

According to a study by Forrester Research, an enhanced UX design can increase the conversion rate by 400%. If UX has become the ultimate arbiter in determining the success or failure of a product or service, let us first understand what UX is all about ...

October 10, 2019

The requirements of an APM tool are now much more complex than they've ever been. Not only do they need to trace a user transaction across numerous microservices on the same system, but they also need to happen pretty fast ...

October 09, 2019

Performance monitoring is an old problem. As technology has advanced, we've had to evolve how we monitor applications. Initially, performance monitoring largely involved sending ICMP messages to start troubleshooting a down or slow application. Applications have gotten much more complex, so this is no longer enough. Now we need to know not just whether an application is broken, but why it broke. So APM has had to evolve over the years for us to get there. But how did this evolution take place, and what happens next? Let's find out ...

October 08, 2019

There are some IT organizations that are using DevOps methodology but are wary of getting bogged down in ITSM procedures. But without at least some ITSM controls in place, organizations lose their focus on systematic customer engagement, making it harder for them to scale ...

October 07, 2019
OK, I admit it. "Service modeling" is an awkward term, especially when you're trying to frame three rather controversial acronyms in the same overall place: CMDB, CMS and DDM. Nevertheless, that's exactly what we did in EMA's most recent research: <span style="font-style: italic;">Service Modeling in the Age of Cloud and Containers</span>. The goal was to establish a more holistic context for looking at the synergies and differences across all these areas ...
October 03, 2019

If you have deployed a Java application in production, you've probably encountered a situation where the application suddenly starts to take up a large amount of CPU. When this happens, application response becomes sluggish and users begin to complain about slow response. Often the solution to this problem is to restart the application and, lo and behold, the problem goes away — only to reappear a few days later. A key question then is: how to troubleshoot high CPU usage of a Java application? ...

October 02, 2019

Operations are no longer tethered tightly to a main office, as the headquarters-centric model has been retired in favor of a more decentralized enterprise structure. Rather than focus the business around a single location, enterprises are now comprised of a web of remote offices and individuals, where network connectivity has broken down the geographic barriers that in the past limited the availability of talent and resources. Key to the success of the decentralized enterprise model is a new generation of collaboration and communication tools ...