If you were promoted from a technical position to CIO, it´s clear that leadership and communication skills will take you much further than reading technicalities about virtualization engines. And if you are in a more technical position, it could have even more> impact.
What is the core business that your IT services support? Your vision should be mapped to the overall business goals of the company or organization. If you cannot map a goal as part of the vision, it probably doesn’t belong. This is a great exercise to build IT goals that will truly transform your IT services organization into a true business partner.
I hear lots of debate about whether IT should be in a customer/supplier relationship (often described as being a Service Provider) or seen as an integral part of the business along with their colleagues in other departments ...
I had originally intended to make this blog about mental health. A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations.
Why do organisations have ITIL projects rather than targeted improvement projects which happen to use ITIL as one of the inputs/influences?
It's fairly common to find organisations who say that they are implementing ITIL, and I almost always find that this is increasing the risk that the project will fail to deliver on the expectations people have for it. How can you adequately manage and communicate with your stakeholders if they don't understand the objectives of the project? ITIL shouldn't be the objective.