IT Culture
A typical IT organization expends close to 70% of its human and capital resources maintaining an ever-growing inventory of applications and supporting infrastructure. A lot of this effort is simply misdirected as the organization doesn't need a significant portion of these applications because they are simply not integral to the day-to-day functioning of its business ...
There is growing industry attention to user, customer, and digital experience management — often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital age?”, “What are its real benefits?”, and “What’s still missing from most UEM-related deployments?” In this blog I’m going to attempt to provide a few insights on each of these questions ...
The end of the year is a busy time for coming together with family and friends and reflecting back on the year that was. However, it can also be a time for great stress and anxiety if you happen to be the member of a busy IT team. According to a new report by Ipswitch that polled 378 IT professionals across the US, we found there is as much New Year stress as there is joyfulness to go around in 2016 ...
APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The third installment covers the internal impacts of application performance on your teams ...
The influx of wearable technology in the workplace is causing security, support and bandwidth issues, according to Ipswitch’s 2015 Wearable Technology Survey. The survey revealed that issues emerging from wearable devices connecting to company networks are creating concerns for IT teams ...
IDG Enterprise's 2015 Role & Influence of the Technology Decision-Maker research reveals how organizations set technology strategy, the individuals involved in technology purchase decisions and the resources used to stay in the know on technology transformation. Collaboration continues to be a key theme as business executives set the organizational strategy and IT executives lead teams to build and execute plans to help advance the organization ...
IT pros really felt the heat this summer as they kept networks buzzing along for remote workers having fun in the sun, according to Ipswitch's inaugural Summertime Blues Survey ...
Most end users (63 percent) agree that IT has a greater impact on their daily work lives than the C-suite, according to SolarWinds’ IT Pro Value Surveys ...
In Part 2 of a three-part interview, AppDynamics talks about Application Performance Management for cloud and mobile ...
In Part 1 of a three-part interview, AppDynamics talks about Application Performance Management, monitoring and the 2015 APM Tools Survey, conducted by Enterprise Management Associates (EMA) ...
For the business, application performance is only relevant if it correlates to meaningful user experiences and conversion metrics. The most common challenge hindering companies from realizing the full promise of application performance solutions has been the lack of a common language, and business-relevant metrics to measure monitor and set targets for customer experiences. The organizational divisions that separate development, IT operations and business teams have led to varied and disparate perspectives on end-user experience, how performance impacts business, and the level of investments needed to consistently excel. To really move beyond the traditional APM mindset, where performance is seen as a technical problem, marketing and business leaders across global industries are in need of new approach to monitoring. An approach that starts and end with the user experience ...
Shadow IT and mobile device use continues to expand within federal IT environments, while some IT pros lack control and confidence in their ability to manage the accompanying security risks, according to a SolarWinds survey on the current state of government IT management and monitoring ...
In a recent interview, an IT operations director told us, “We frankly have too many tools, and many of them weren’t performing to our expectations.” If you are an enterprise ops leader managing complex applications, you can probably relate to that statement. At AppDynamics, we call this “Franken-monitoring,” a situation characterized by many, usually too many, siloed tools — for application, server, database, end-user client, etc. — that provide varying levels of disparate visibility into IT applications. We commissioned analyst firm Enterprise Management Associates (EMA) to get to the bottom of this. In the 2015 APM Tools Survey, EMA found that a majority of surveyed enterprises have 11 or more commercial tools in their arsenal to manage application performance ...
IT service management professionals spend a significant proportion of their time on repetitive and disjointed tasks rather than on providing end users with the services they need to be most productive, according to a recent Unisys Corporation poll ...
Some of the outage figures quoted by organizations look ludicrously small to me. Without casting aspersions on the veracity of these figures (or availability statistics), I do feel that some examination of them is needed ...
In my last blog, I discussed how IT service management (ITSM) roles (and rules) are becoming more operations-aware. The blog examined a number of key game-changers for ITSM, including a growing requirement for shared analytics; the rise (not the demise) of the CMDB/CMS and service modeling; cloud as both a catalyst for innovation and a resource to be managed; and support for enterprise services such as facilities and HR. I also discussed two topics, mobility and unified endpoint management, that I’d like to examine in more depth here ...
Demand for new enterprise mobile applications is expected to rapidly increase, according to a new 451 Research global survey, sponsored by Kony.
As companies transform into software-driven enterprises, bringing high-quality applications to market faster becomes one of the most critical differentiators. According to a global study — The Battle for Competitive Advantage in the App Economy — commissioned by CA Technologies 43 percent of those surveyed believe that becoming a software-driven enterprise is a critical driver of competitive advantage today, rising to 78 percent in three years. Based on key insights from the data and interviews with respondents, the following seven points represent rules of engagement that companies should follow as they seek competitive advantage ...
Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...
Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...
Worldwide IT spending is on pace to total $3.5 trillion in 2015, a 5.5 percent decline from 2014, according to the latest forecast by Gartner.
While nearly half (45%) of service desks are interested in technology integration, 75% do not have the ability to calculate return on investment, according to new research by LANDESK in partnership with the Service Desk Institute (SDI) ...
ManageEngine recently released the findings of its inaugural ITSM survey of organizations using service desk software. The survey reveals the high level of first-time IT help desk adoption as well as the high number of IT help desk implementations beyond IT ...
Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...
According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business ...
