IT Culture

November 21, 2014

About 82 percent of IT incidents are handled in the expected amount of time. The problem is that the number hasn’t improved much in recent years. IT has gotten really good at the basics, but the other 18 percent of incidents continue to take much longer to fix, negatively impacting productivity and potentially holding back the business. It’s Fall, so let’s think about it in football terms. If your favorite team were really good at driving 82 yards but then couldn’t score a touchdown, it wouldn’t win many games by settling for field goals. The best teams excel at scoring once they get into the red zone, the last 20 yards standing between them and seven more points on the board. Those final 18 yards – or for IT, that last 18 percent – are extremely important ...

November 13, 2014

APMdigest asked experts from across the APM industry for their opinions on how to best prepare for the challenges of Black Friday, Cyber Monday, and the Holiday Shopping Season. The second set of six technologies presented here includes tools for network operations and development ...

November 04, 2014

Sometimes performance work is all about the customer: “What do we need to handle the seasonal peak with reasonable response time?” Sometimes performance work is all about the money: “Can we cut 30% of our IT budget?” When it is all about the money, you have to have some financial numbers to work with that everyone agrees upon ...

October 24, 2014

Traditional network vulnerabilities are causing more business impacts than most realize, resulting in revenue and job loss, according to a survey commissioned by Avaya ...

October 03, 2014

IT is more and more a key component of all business initiatives and is becoming an important part of those budgets, according to Gartner. CIOs must work with business executives and the CFO to ensure that the critical contribution of IT is incorporated early in the strategic planning and budget planning processes ...

September 26, 2014

While exhibiting with the SmartBear AlertSite UXM team in Velocity last week, I managed to skip away from the booth quite a bit to squeeze in as many sessions as possible. The more sessions I attended, the more some common themes started materializing. The three themes that finally emerged are all very different, but are ultimately all related at the end of the day ...

September 23, 2014

Performance work is a great career as everything change over time and with each change comes new performance challenges. There are always things to do and things to learn. Good performance work can save the company and put your kids though college ...

September 22, 2014

"Leaders" who are investing in new innovation and development capabilities are growing revenue at more than twice the rate of "Laggards", creating an Application Divide in the marketplace, according to a global study commissioned by CA Technologies entitled How to Survive and Thrive in the Application Economy ...

September 12, 2014

In a recent survey, Alcatel-Lucent Enterprise collected primary research among 1,000 members of its international customer base and 300 of its channel partners to identify the main challenges and opportunities for enterprises which have been created by developments in technology and behavior. Called out here are four of the top findings concerned the following topics ...

September 08, 2014

While the application is now the heart of businesses of all sizes and its performance is the lifeblood of success, IT continues to struggle to ensure its performance and availability, according to a new survey by SolarWinds ...

August 19, 2014

Significant changes in the structure and use of IT, including such seismic trends as Bring Your Own Device (BYOD), virtualization and cloud computing, have introduced new challenges to IT administrators and staff. Added layers of complexity require new skill sets and knowledge bases as well as tools to effectively run a modern enterprise network. This raises a few questions about how IT teams are coping with the changes ...

August 18, 2014

Last year, Forrester released a report in which we highlighted that 32% of respondents to our Forrsights Business Decision-Makers Survey in 2012 stated that they believe their IT department hinders business success. Unfortunately in 2014, this figure has jumped to 43% ...

August 15, 2014

“It must be the network!” Network administrators hear this phrase all too often when an application is slow, data transfer is not fast enough or VoIP calls drop. But it is not always the network that is to blame. The database, hardware and operating system are also common culprits. And a major cause of poor application performance can be the application itself. As a network administrator, though, try telling this to the application developer or systems administrator and you’ll find yourself engaged in an epic battle ...

August 13, 2014

The results are in from the latest version of Ipswitch’s annual Red Shirt Survey and the results highlight that IT network professionals are working harder than ever. To make matters worse, they are still feeling underappreciated and suffer from a general lack of respect within their organization ...

August 08, 2014

Companies that reduced IT complexities were able to realize average annual benefits of $83 million, according to a new study released this summer from IDC ...

August 04, 2014

IT is mandated to build and maintain IT environments with the highest possible availability, within budget and available resources. Challenges faced by IT Operations have intensified due to both the rapid growth in performance and event monitoring data volumes. As a result, for many IT organizations, especially with limited resources and with specialists wearing many hats, they often spend too much time fighting fires with “maintenance & support” and not enough time proactively avoiding issues like performance or availability problems. The amount of time IT Ops spends firefighting not only hurts the IT department, but innovation across the entire company. So how can the IT pro, who is fed up with just handling crisis after crisis, better leverage limited resources and get onto the important issues ...

July 22, 2014

We live in a time when applications reign supreme. More and more of our interactions with business are done digitally via an app. Your software is now the face of your business. But how does your current software reflect on your brand and reputation? Does it give you competitive edge against more nimble, newer challengers? Recently, CA Technologies and Forrester conducted a survey to evaluate the impact of software modernization on a number of key business metrics.The findings were fascinating, and require us to rethink the way we develop, deploy, and refresh enterprise software ...

June 30, 2014

The concept — or perhaps the allure — of a “single pane of glass” or a unified dashboard by which IT departments can see the health of and control their IT environment has been around for at least 30 years ...

May 28, 2014

Almost half of IT professionals describe the current capability of their departments to do their jobs as "stretched" or "overstretched" according to a new survey by ManageEngine ...

May 19, 2014

For those who firefight recurring performance problems, there is tremendous satisfaction in their heroic efforts. There is an adrenalin rush and a freedom of action that stands in stark contrast to the boring calm of an ordinary day ...

May 12, 2014

CIOs and other IT executives have made significant progress in their long-standing efforts to tightly align and coordinate their IT departments with their organizations’ business units. Despite this progress, obstacles remain before the vision of true IT and business integration can be fully realized, according to the results of the CIOs at a Technology and Cultural Crossroads survey ...

May 05, 2014

Optimizing application development and maintenance (ADM) can cut costs by more than 50 percent, according to research by Gartner ...

May 01, 2014

For companies doing business over the web, any degradation of the customer online experience can have a negative and immediate impact. When a website does not operate fast enough on customers' screens and mobile devices, there's a serious problem. "Blamestorming" sessions are often useless, however. Almost every time, the cause will be found with one or several third-party content providers. Ironically, while the goal of these services is to enable rich end-user experiences, they can actually have the adverse effect of slowing down a site and driving end users away ...

April 07, 2014

With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released by IBM ...

April 02, 2014

Our relationship with technology is changing rapidly. It is becoming more intimate and personal, meaning that datacenter centric monitoring approaches that focus on availability and performance alone, while still essential, are only the beginning of what is required for a holistic technology monitoring strategy ...

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