Downtime
Customer satisfaction and retention were the top concerns for a majority (58%) of IT leaders when suffering downtime or outages, according to a survey of top IT leaders conducted by AIOps Exchange. The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams.
Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...
The majority of organizations (nearly 70 percent) do not prioritize the protection of the applications that their business depend on — such as ERP and CRM systems — any differently than how low-value data, applications or services are secured, according to a new survey from CyberArk ...
There's no place like the web and smartphones for the holidays. With the biggest shopping season of the year quickly approaching, retailers are gearing up to experience the most traffic their online platforms (web, mobile, IoT) have ever seen. To avoid missing out on millions this holiday season, below are the top five ways developers can keep their apps and websites up and running without a hitch ...
The essential value resulting from data-driven processes has become progressively linked with analytics. Once considered a desired complement to intuitive decision-making, analytics has developed into a main focus of mission-critical applications across industries for any number of use cases ...
As we've seen, hardware is at the root of a large proportion of data center outages, and the costs and consequences are often exacerbated when VMs are affected. The best answer, therefore, is for IT pros to get back to basics ...
Risk is relative. The Peltzman Effect describes how humans change behavior when risk factors are reduced. They often act more recklessly and drive risk right back up. The phenomenon is recognized by many economists, its effects have been studied in the field of medicine, and I'd argue it is at the root of an interesting trend in IT — namely the increasing cost of downtime despite our more reliable virtualized environments ...
What often goes overlooked in our always-on digital culture are the people at the other end of each of these services tasked with their 24/7 management. If something goes wrong, users are quick to complain or switch to a competitor as IT practitioners on the backend race to rectify the situation. A recent PagerDuty State of IT Work-Life Balance Report revealed that IT professionals are struggling with the pressures associated with the management of these digital offerings ...
Businesses everywhere continually strive for greater efficiency. By way of illustration, more than a third of IT professionals cite "moving faster" as their top goal for 2018, and improving the efficiency of operations was one of the top three stated business objectives for organizations considering digital transformation initiatives ...
Downtime and security risks were present in each cloud environment tested, according to 2016 Private Cloud Resiliency Benchmarks, a report from Continuity Software ...
Internet users are growing more demanding and less forgiving, according to the results of a consumer survey from Apica. In a clear call to action for organizations around the world, Apica’s survey found that three quarters of respondents expect websites and apps to perform faster than they did three years ago ...
When it comes to Digital Experience Monitoring (DEM) — a strategy that can significantly improve visibility into and performance of systems affecting digital experiences, and quell issues that negatively affect customer experience and businesses overall — a majority of businesses are behind the curve ...
More than three quarters of Australian consumers will leave a digital (website or mobile) app or service in one minute or less if it is unresponsive or slow, according to a new survey from PagerDuty ...
Many organizations are struggling to resolve customer-impacting incidents quickly enough to preserve brand loyalty and revenue, according to PagerDuty's recent State of Digital Operations Report ...
40 percent of UK retail websites experience downtime during seasonal peaks, according to a recent study by Cogeco Peer 1 ...
Predictive analytics is a popular ITOA technology that you can leverage to improve your business by leaps and bounds. Predictive analytics analyzes relationships among various data points to predict behavioral trends, growth opportunities and risks, which can add critical value to your business. Here are a few questions to help you decide if predictive analytics is right for your business ...
Managing application performance today requires analytics. IT Operations Analytics (ITOA) is often used to augment or built into Application Performance Management solutions to process the massive amounts of metrics coming out of today's IT environment. But today ITOA stands at a crossroads as revolutionary technologies and capabilities are emerging to push it into new realms. So where is ITOA going next? With this question in mind, APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA ...
IT departments often try to protect against downtime by focusing on the web application. Monitoring web application's performance helps identify malfunctions and their cause on a code level, so that the DevOps team can solve the problem. But, monitoring application performance only protects against application errors and ignores external factors such as network traffic, hardware, connectivity issues or bandwidth usage, all of which can have an impact performance and availability of a website ...
Industrial and technological revolutions happen because new manufacturing systems or technologies make life easier, less expensive, more convenient, or more efficient. It's been that way in every epoch – but Continuity Software's new study indicates that in the cloud era, there's still work to be done ...
It's an eye opener to see that while companies have implemented service management for the most part — more than 90 percent of companies reporting that they have an IT Service Management system (ITSM) — only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents, according to Everbridge's 2016 State of IT Incident Management report ...
Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk ...
The average European organization loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), according to a report titled Masters of Machines III—Mitigating the Impact of Critical IT Events from analyst firm Quocirca ...
Do you know how much your organization risks with every potential outage? This infographic outlines the true cost of downtime ...
ScaleArc's Summer Blockbuster Survey found that 62 percent of Americans said they would be upset if they were purchasing movie tickets and the site or app went down, and 90 percent agreed that movie ticketing websites and apps should have no downtime this summer ...
