IT Culture

September 17, 2018

Are digital war rooms obsolete because they're just a place for managers of siloed business units to find someone else to blame for a critical IT event such as a security breach? Far from it. Enterprises find these emergency response teams just as important, if not more important, than ever ...

September 04, 2018

While digital transformation may be the initiative du jour, newly released research shows IT pros are far more concerned about day-to-day performance and maintaining critical infrastructure than they are about shifting focus to IT innovation ...

August 27, 2018

The need for an improved end-user-experience starts with Digital Intelligence. That means IT Leaders need to understand and make decisions on what is happening within the ecosystem they support ...

June 08, 2018

As many IT workers develop greater technology skills and apply them to advance their careers, many digital workers in non-IT departments believe their CIO is out of touch with their technology needs. A Gartner, Inc. survey found that less than 50 percent of workers (both IT and non-IT) believe their CIOs are aware of digital technology problems that affect them ...

June 05, 2018

Digital Transformation requires more than just the latest technology, it's a mindset that iterative change is on the way and should be embraced. This also requires us to factor in the people and process parts of the equation and find ways to measure the end-user-experience (EUE). One way to do this is to sponsor an Application Performance Monitoring (APM) initiative that can provide visibility to the business, help communicate the progress, and highlight the impacts to the organization. ...

May 24, 2018

Customer service is king for IT decision-makers in the UK when it comes to the key checklist of what they look for in an IT vendor, according to a new study by Cogeco Peer 1. The vast majority of respondents (85%) believe that their organization’s most prominent current IT vendor can improve its service ...

May 18, 2018

The deeper intricacies of the site reliability engineer (SRE) role are still evolving, and to gain some insights into what the role actually entails we recently conducted a survey aimed at this growing group. The role may vary from organization to organization. The commonalities we identified include the following ...

May 15, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 7, the last installment, offers some final thoughts about "tools" that are not necessarily technology ...

April 17, 2018

IT Transformation can result in bottom-line benefits that drive business differentiation, innovation and growth, according to new research conducted by Enterprise Strategy Group (ESG) ...

April 12, 2018

This is the third in a series of three blogs directed at recent EMA research on the digital war room. In this blog, we'll look at three areas that have emerged in a spotlight in and of themselves — as signs of changing times — let alone as they may impact digital war room decision making. They are the growing focus on development and agile/DevOps; the impacts of cloud; and the growing need for security and operations (SecOps) to team more effectively ...

April 05, 2018

The digital war room — physical, virtual or hybrid — is not in retreat but in fact is growing in scope to include greater participation from development and security. It's also becoming more proactive, with on average more than 30% of "major incidents" before they impacted business service performance. In this blog I'm providing a few additional highlights from the insights we got on digital war room organization and processes ...

March 29, 2018

Two-thirds of organizations are not adequately addressing the infrastructure and operations (I&O) skills gaps that will impede their digital business initiatives, according to Gartner, Inc. Successful I&O organizations will need to implement vastly different roles and technologies during the next five years ...

March 27, 2018

EMA has just completed research titled, Unifying IT for Digital War Room Performance. The research was partly inspired by current debates about the role of the "War Room" and how it is or is not evolving. Some seem lost in fantasy — "the war room will absolutely disappear." Whereas for others, basic incident handling is just emerging and having a more defined and effective war room team remains a hope for the distant future ...

March 07, 2018

What often goes overlooked in our always-on digital culture are the people at the other end of each of these services tasked with their 24/7 management. If something goes wrong, users are quick to complain or switch to a competitor as IT practitioners on the backend race to rectify the situation. A recent PagerDuty State of IT Work-Life Balance Report revealed that IT professionals are struggling with the pressures associated with the management of these digital offerings ...

February 27, 2018

When embarking on a digital business transformation, too often organizations ignore the need to change the mindset of their staff, according to Gartner, Inc. A technology shift not backed up by a corresponding cultural shift puts the success of a digital business initiative at risk ...

February 07, 2018

IT departments that shift from reactionary fire fighters to becoming proactive business partners find their ticket counts reduced from 20 to 50 percent or more. The strategies outlined in Part 1 of this blog may all sound like a great way to turn IT into a strategic, proactive business-enabler, but how can companies turn strategy into reality? The following are three best practices ...

February 06, 2018

"We can't fix it if they don't call." I can't count how many times I've said those words in my IT career. We need users to call in their issues, while conversely we need our ticket volumes to decrease. How can IT lower the amount of call center tickets, quickly resolve those incidents that can't be avoided, and reduce their own costs in the process? Here are three key strategies ...

February 02, 2018

My last blog covered technology-oriented best practices that application management and IT help desks can use to optimize the performance of their applications and the IT teams that oversee them. Now I'll explore what IT professionals can do to optimize their team's time and resources — the people and processes — in pursuit of that same goal ...

January 31, 2018

Managing an increasingly complex IT environment and a business landscape that's constantly evolving requires IT pros to work fearlessly and tirelessly to keep modern corporate enterprises running smoothly. Results from SolarWinds' recent Little Known Facts survey find that, despite donating time for education and problem-solving for end-users, spending countless hours texting with their monitoring systems, and quelling security threats that would otherwise keep them awake at night, IT professionals agree that they tackle all of this and more because they love their jobs ...

December 14, 2017

The Spiceworks 2018 IT Career Outlook found that 32 percent of IT professionals plan to search for or take an IT job with a new employer in the next 12 months ...

October 27, 2017

Digitalization and technological innovation are changing the nature of the job of the CIO. Leaders are rapidly scaling their digital businesses, making the remainder of this year and 2018 a defining moment for CIOs who don't want to be left behind. Gartner, Inc.'s annual global survey of CIOs showed that the CIO role is transitioning from delivery executive to business executive, from controlling cost and engineering processes, to driving revenue and exploiting data ...

September 22, 2017

UK businesses have attained high levels of business-IT alignment in of all sizes, with IT pros demonstrating strong business understanding and business pros exhibiting strong IT knowledge to increase business performance, according to a new survey by ManageEngine ...

July 28, 2017

SysAdmins don't have a "quick fix" button on their keyboards, which is why their efforts make them the unsung heroes of the data center. To celebrate SysAdmins in honor of System Administrator Day 2017, SolarWinds asked its THWACK community to caption 12 scenes to illustrate the challenges they face every day — not to mention their wit — and we captured a few of our favorites here ...

July 18, 2017

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...

June 13, 2017

Many organizations are at a tipping point, as new technology demands are set to outstrip the skills supply, according to a new Global Digital Transformation Skills Study by Brocade ...

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