E-Commerce

April 28, 2014

While 75% of the top 100 retail websites employ a Content Delivery Network (CDN), the median home page takes a full second longer to become interactive than the median page that does not use a CDN ...

March 05, 2014

My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...

February 28, 2014

Pages of the top 500 retail websites are not only bigger, but slower than ever and not meeting the demands of online shoppers ...

February 24, 2014

Today, there is a convergence of factors coming together like a perfect storm, making Application Performance Management (APM) more important than ever. On Part One of this list, industry experts - from analysts and consultants to users and the top vendors - demonstrate just how many impending challenges make APM an absolute necessity in 2014 ...

February 18, 2014

On Tuesday, January 21, one of the biggest outages in history — if not the world's largest outage — happened to the Internet in China. The web was essentially unavailable for one of the strongest and fastest growing economies for one full business day. The China example highlights how that reliance on third-party services comes with the downside of increased vulnerability and fragility. In this era of increased interdependency, what can an organization do to better protect and insulate its web performance?

January 10, 2014

Network speed deeply impacts consumers at every phase of the transaction process, particularly users of mobile devices, according to a new report by Radware ...

December 17, 2013

In APMdigest's highly popular and well-respected annual list of APM predictions, industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial predictions on how Application Performance Management (APM) will evolve and impact business in 2014 ...

December 11, 2013

The mobile commerce opportunity is huge, as proven most recently by the Thanksgiving through Cyber Monday shopping period. What can retailers do to better capitalize on the mobile commerce opportunity? We recommend the following key strategies, throughout the remainder of the holiday season and beyond ...

December 03, 2013

US shoppers made Cyber Monday the biggest online shopping day in history with a 20.6 percent increase in online sales, according to the latest cloud-based analytics findings from IBM.

December 02, 2013

IBM reported a 19.7 percent increase in Thanksgiving Day online sales as holiday shoppers once again went online for the best deals.

December 02, 2013

I believe that the foundation to good business technology management is your monitoring strategy, and a couple of weeks ago my report Guarantee Business Value From Technology Monitoring went live on Forrester’s website. The report outlines a blueprint for holistic business technology monitoring based on my own practitioner experience in this space plus a number of primary research interviews that I carried out in July and August this year ...

November 29, 2013

Despite the shortest shopping season since 2002, the Adobe Digital Index 2013 Online Shopping Forecast predicts record growth for online sales on Thanksgiving with $1.1 billion and Black Friday with $1.6 billion, increases of 21 and 17 percent, respectively.

November 26, 2013

Forrester forecasts $78.7 billion in US online sales this holiday season (including mobile and tablet sales), projecting double-digit growth rates for the third year in a row with a 15% increase over 2012's $68.4 billion in sales.

November 21, 2013

Substantial adoption of mobile shopping can be expected during the upcoming 2013 holiday season, according to a new consumer survey from Compuware's Application Performance Management (APM) division, conducted with the help of Harris Interactive. The results also demonstrated how demanding mobile end-users are when it comes to the quality (speed and availability) of their mobile interactions ...

November 20, 2013

The headlines are filled with news of retail website failures and crashes – most recently with the launch of Obamacare and the continuing healthcare.gov crashes due to high visitor load. Some of this attention is due to the media's insatiable appetite for bad news, some of it is fueled by massive user dissatisfaction, but for the most part; websites are just simply failing more. Quite often, sites go down because organizations are not sufficiently prepared to manage the risks that exist because of the complexity that surrounds their sites ...

November 13, 2013

Mobile users are unhappy with mobile site performance status quo and are increasingly demanding on mobile experience expectations, according to Radware's latest report, 2013 State of the Union: Mobile Ecommerce Performance ...

November 11, 2013

With the holidays rapidly approaching, the top goal of many online retailers and e-commerce companies is delivering superior online experiences that drive conversions. This should come as no surprise, with eMarketer predicting United States e-commerce revenues to increase about 15.1 percent year-over-year during the prime holiday shopping months of November and December. Here are the top five must-have e-commerce features that can help you grow your business this holiday season ...

November 05, 2013

Availability has become, over the past decade, an intrinsic requirement in all application performance whether it is internal or external applications. We don’t think about it quite so much, but what is becoming increasingly essential is speed ...

October 29, 2013

In this era of unprecedented complexity, it's virtually impossible for a modern website to eliminate all the risk associated with using third parties. However, there are proactive strategies an organization can implement to better manage and minimize their risk ...

October 28, 2013

What is the cost of downtime? The answer obviously depends on various factors such as the size of an organization, the industry, the duration of the outage and the number of people impacted. To provide a ballpark, though, the Uptime Institute Symposium estimates an average cost of $5,600 per minute. And it's not all about dollars and cents. Reputation, customer retention, employee satisfaction and overall confidence can be shaken by even a short outage ...

October 21, 2013

Websites for the top 500 US retailers are still too slow and continue to get slower, according to State of the Union: Ecommerce Page Speed & Web Performance, Fall 2013, a new study by Radware ...

October 09, 2013

Page loading time is a simple but key metric that goes straight to your bottom-line, as illustrated in this new infographic by Kissmetrics ...

September 25, 2013

End-to-end APM is the "gold standard" in application monitoring, according to a new survey infographic titled The State of APM from Germain Software ...

September 03, 2013

A survey by Research in Action determined cloud computing to be the top IT investment priority for 2013. No surprises there, as clearly these professionals are being driven by the promised benefits of greater agility, flexibility and time-to-value. What is surprising is the fact that 79 percent of these professionals expressed concern over the hidden costs of cloud computing, with poor end-user experience resonating as the biggest management worry ...

August 23, 2013

Shoppers consult three websites on average before making a purchase and poor website performance causes the shopper to go to a competitor, according to an extensive Harris Poll survey on website performance and mobile shopping sponsored by Riverbed Technology ...

Pages