E-Commerce

November 29, 2016

Black Friday. Retailers know it's coming every year, and still – every year – someone has a spectacular failure. This year Macy's gets top billing – asking customers to wait to shop. Since 500 milliseconds of web delay is estimated to cost 5% of revenue, how much can we guess Macy's lost by asking EVERY shopper, for hours, to wait to shop? It's clearly in the millions of dollars ...

November 28, 2016

Black Friday set a new record by surpassing the three-billion-dollar mark for the first time at $3.34 billion.

November 28, 2016

The most destructive root cause of 75 percent of outages during big online events like Black Friday and Cyber Monday are unplanned configuration changes to a system – when IT and Ops teams find something they think might cause a problem and try to fix it immediately, unintentionally creating a much bigger issue for the web or mobile site. The following are BigPanda's top recommendations for preventing outages during throughout the entire holiday shopping season ...

November 22, 2016

Consumers are eager to see the deals retailers will offer for the biggest shopping weekend of the year, with 59 percent of Americans – an estimated 137.4 million people – planning to or considering shopping during Thanksgiving weekend, according to the annual survey released by the National Retail Federation and Prosper Insights & Analytics.

November 10, 2016

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this final blog of the series, I finish up with the most important metric of all – the one visitors care about – response time ...

November 09, 2016

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog, I discuss Metric #2: Number of Bytes Transferred ...

November 08, 2016

With the increased scrutiny on web performance by Google, companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. It's widely accepted that the time it takes a web page to load should be something closer to 1 second. It's at this time that users begin to notice if an interface is slow. Most users are gone by the time 10 seconds comes around. If your site or application relies on users buying what you're selling, those seconds can mean the difference between a visitor buying from you or your competitor. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog I discuss Metric #1: Number of HTTP Requests ...

November 04, 2016

Consumer software is seen as more reliable than enterprise software, and that consumer grade is the new standard for apps today, according to ScaleArc's annual survey of IT decision makers.

September 13, 2016

On the first Sunday of the NFL season, ESPN's fantasy football app crashed. We see these types of stories often during so-called "surge" events, like when Black Friday takes down a retailer. Why? Often, it's the database that's been swamped in the process ...

September 06, 2016

Business leaders looking to improve the quality of their customers’ digital experience agree they do not know where to start, according to research published by Actual Experience ...

September 01, 2016

Do you know how much your organization risks with every potential outage? This infographic outlines the true cost of downtime ...

August 19, 2016

ScaleArc's Summer Blockbuster Survey found that 62 percent of Americans said they would be upset if they were purchasing movie tickets and the site or app went down, and 90 percent agreed that movie ticketing websites and apps should have no downtime this summer ...

August 12, 2016

One way top-tier e-commerce companies maintain their prestige and keep customers coming back is by delivering an exceptional customer experience. Users can depend on these sites for fast, reliable web interactions, and speedy and convenient transactions. Catchpoint just analyzed and ranked the top performing e-commerce companies and one thing is clear – they all make performance optimization a priority. The top three performers – Target, Apple and Walgreens – shared best practices that have allowed them to achieve their competitive edge ...

August 11, 2016

Web application load times can make the difference between your e-business thriving or dying. Speedy load times are so essential to a web application’s success that they should be considered a key performance indicator ...

August 08, 2016

Americans are increasingly turning to their computers and mobile devices to stock up on back to school essentials. With this increase in mobile traffic comes a heightened expectation. Consumers will only give an online or mobile store two seconds to work — if a site or app jams or is slow, then it's hasta la vista ...

August 03, 2016

In July 2016, the world of gaming was taken over by a new phenomenon – Pokémon Go. With popularity comes scale, and with scale comes an overload of requests to the gaming servers. Here is my list of probable solutions Pokémon Go could employ to improve the experience for their users and avid fans ...

July 19, 2016

While shoppers enjoy the bargains on Prime Day – a 24-hour sale on Amazon – few may realize that the success of such massive events hinges on network and application performance ...

June 06, 2016

T-Mobile and Dynatrace recently conducted a study into the importance of site and application speed, and the impact on consumer satisfaction and conversions. Here's some of what the report found ...

April 19, 2016

A bad onboarding experience can be a nightmare for a new user. Bad website design, absent customer support, a poorly implemented tutorial, all of this can turn into a Kafkaesque nightmare for the unsuspecting customer. Here are four of the most common customer onboarding pitfalls in the SaaS world and the equivalent nightmares we've all experienced at one time or another ...

April 18, 2016

The digital business era is placing a premium on strong end-user performance (speed) for all websites, mobile sites and applications. Failing to deliver strong experiences can negatively impact a company's profits and brand reputation. Staying ahead of the game from a performance perspective really comes down to preparation and monitoring. If a comprehensive performance strategy is deployed, organizations are less likely to fall behind. Today, a failsafe performance management strategy consists of these six key factors ...

April 01, 2016

Many sites are cramming their homepages with images, video and other content. But as they add more visuals, they're missing one core element: optimization. Whether it's due to a steady uptick in the number of images, complicated JavaScript, or other plugins (all part of a push toward eye-catching pages), many sites are slow to load and need far too much time before users can interact with them. That's one of the key findings in Radware's 2016 State of the Union report on multi-industry web performance ...

March 30, 2016

For any website, including the ones for the next president of the United States, here are some best practices informed by the performance data that we’ve collected ...

February 19, 2016

The following are my predictions for three trends in e-commerce 2016 ...

February 16, 2016

When it comes to website speed, how quickly items on your page load (or don’t!) and how quickly pages will come up for a user when they click on something new, did you know that it could be costing you, and/or your business, money? ...

February 08, 2016

Just seconds after her Super Bowl performance (and subsequent tour teaser), Beyonce found her website "slayed" by an onslaught of traffic and connection failures. This outage illustrates that even the biggest celebrities and brands can easily find their digital performance put to the test ...

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