E-Commerce

January 30, 2018

On average, global retail websites for consumers doing online shopping between Black Friday and the 3rd January were visually complete and ready to use within 2.5 seconds, according to a series of benchmark tests conducted by Dynatrace ...

December 06, 2017

The recent outage of the University of Cambridge website hosting Stephen Hawking's doctoral thesis is a prime example of what happens when niche websites become exposed to mainstream levels of traffic ...

November 29, 2017

Cyber Monday is projected to hit a new record as the largest online sales day in history with $6.59 billion by the end of the day.

November 29, 2017

From Thanksgiving Day through Cyber Monday, more than 174 million Americans shopped in stores and online during the just-concluded holiday weekend, beating the 164 million estimated shoppers from an earlier survey by the National Retail Federation ...

November 29, 2017

The average organization suffers five critical IT incidents a month, with each one costing the IT department on average USD $36,326 and a further $105,302 to the rest of the business, according to new report by Splunk and analyst firm Quocirca, titled Damage Control - The Impact of Critical IT Incidents. This is forcing IT departments to take resources away from the development of new services to maintain existing infrastructure ...

November 27, 2017

comScore reported US desktop retail e-commerce spending for Thanksgiving Day and Black Friday 2017: Thanksgiving Day (November 23) saw a 22-percent gain to $1.57 billion in spending to surpass the billion-dollar threshold for the fourth consecutive year. Black Friday (November 24) followed with an even stronger spending day with $2.36 billion in desktop online sales, up 20 percent from Black Friday 2016 and marking the first time it reached the $2 billion milestone from desktop sales alone.

November 22, 2017

As the 2017 holiday shopping season gets under way, with sales expected to hit $682 billion, this year could be the first that consumers spend more online than in stores. As more people flock to e-commerce sites than ever before, the potential threat to retailers from hackers increases exponentially ...

November 21, 2017

The biggest shopping weekend of the year is right around the corner and 69 percent of Americans — an estimated 164 million people — are planning to shop or considering shopping during Thanksgiving weekend, according to the annual survey released today by the National Retail Federation and Prosper Insights & Analytics.

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

October 24, 2017

On average, 83 percent of consumers in all markets are affected negatively by poor website or app performance. These alarming statistics are often born out of great web functionality expectations gone wrong. With APIs driving much of the new functionality on today's e-commerce driven sites, thorough testing has become more important than ever before ...

October 23, 2017

Internet users are growing more demanding and less forgiving, according to the results of a consumer survey from Apica. In a clear call to action for organizations around the world, Apica’s survey found that three quarters of respondents expect websites and apps to perform faster than they did three years ago ...

August 07, 2017

More than three quarters of Australian consumers will leave a digital (website or mobile) app or service in one minute or less if it is unresponsive or slow, according to a new survey from PagerDuty ...

July 26, 2017

The retail industry is highly competitive, and as retailers move online and into apps, tech factors play a deciding role in brand differentiation. According to a recent QualiTest survey, a lack of proper software testing — meaning glitches and bugs during the shopping experience — is one of the most critical factors in affecting consumer behavior and long-term business ...

July 25, 2017

Consumers aren't patient, and they are only one back-button click from Google search results and competitors' websites. A one-second delay can bump the bounce rate by almost 50 percent on mobile, and a two-second delay more than doubles it ...

July 24, 2017

Optimizing online web performance is critical to keep and convert customers and achieve success for the holidays and the entire retail year. Recent research from Akamai indicates that website slowdowns as small as 100 milliseconds can significantly impact revenues ...

June 16, 2017

Any mobile app developer will tell you that one of the greatest challenges in monetizing their apps through video ads isn't finding the right demand or knowing when to run the videos; it's figuring out how to present video ads without slowing down their apps ...

June 15, 2017

40 percent of UK retail websites experience downtime during seasonal peaks, according to a recent study by Cogeco Peer 1 ...

June 05, 2017

Every year, multiple retailers duke it out for worst outage of the online holiday shopping season. This year, as companies are prepping for the Black Friday traffic onslaught, we thought it would be fun to get ahead of the game, asking folks now about failures they anticipate next November ...

May 01, 2017

Website performance is critical to maintaining customer attention and completing online transactions, according to the latest State of Online Retail Performance report, issued by Akamai Technologies. In fact, the study found that a 100-millisecond delay in website load time can hurt conversion rates by 7 percent ...

March 14, 2017

As organizations understand the findings of the Cyber Monday Web Performance Index and look to improve their site performance for the next Cyber Monday shopping day, I wanted to offer a few recommendations to help any organization improve in 2017 ...

March 13, 2017

Online retailers stand to make a lot of money on Cyber Monday as long as their infrastructure can keep up with customers. If your company's site goes offline or substantially slows down, you're going to lose sales. And even top ecommerce sites experience performance or stability issues at peak loads, like Cyber Monday, according to Apica's Cyber Monday Web Performance Index ...

March 09, 2017

There are certain mistakes that many ecommerce website owners commonly make that greatly impact their website’s performance. You can avoid these mistakes and turn your ecommerce website into an effective one that will help you increase sales ...

March 06, 2017

Last week, SmartBear observed a sudden and protracted 5X increase in web page timeout errors associated with the failure of Amazon's S3 cloud-based storage service. Looking a bit more closely at our data, we dug up a few more interesting angles on the impact of the failure ...

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