Remote Work
The mass rush to work-from-home (WFH) that took place back in the spring was a shock to the system for many enterprise networks. But with summer closing out and the prospects of a near-term return to office-centric workflows looking increasingly slim, enterprise IT teams that haven't gotten comfortable with their "new normal" need to start making changes fast ...
The outsourcing of IT infrastructure to a dedicated provider can make it difficult for organizations to understand where and how their operations are running and can become a breeding ground for misunderstanding and myths. To help clear up some of these myths, I've put together a guide to support organizations in the decision-making process and help them understand whether moving to the cloud is the right option for their business ...
Most organizations (75% of those surveyed) find the need to upgrade outdated infrastructure and invest in new technologies, according to the State of IT Infrastructure 2020 report from Wipro Limited ...
Business leaders around the world are comfortable and optimistic about the broad scale shift toward remote work, according to the Riverbed Future of Work Global Survey 2020 that included 700 business decision makers, however findings also indicate the vast majority of organizations were not well prepared when the COVID-19 pandemic began ...
Organizations have benefited from the use of modern applications to adapt and maintain agility and reliability during the COVID-19 pandemic, according to new research by VMware. The global study also reveals improved perceptions of alignment across app developers, IT and business decision makers as they collaborate to help their organizations operate amid the pandemic ...
According to The State of ITSM in the COVID-19 Pandemic, a survey by ManageEngine, 72% of IT professionals affirm ITSM's continued effectiveness even in remote work scenarios. However, only one in two organizations have a bring your own device (BYOD) policy to support continued productivity in new remote work environments ...
Many remote employees must access a corporate private network from home to continue business as usual. Organizations are turning to virtual private networks (VPN) as never before to keep remote workers connected to critical information and tools. To protect sensitive data and network bandwidth, however, companies must secure and control that network access such as by incorporating digital certificates into their cybersecurity strategy. Follow these five VPN best practices for secure remote worker access ...
One byproduct of COVID-19-imposed stay-at-home mandates is an unprecedented reliance on digital services for everything from grocery shopping and food delivery to video conferencing and workflow automation. And it's impacting both consumers of those digital services and the IT operations professionals responsible for delivering them ...
Digital Experience Monitoring is a tool that should be integrated with an organization's change management strategy. A key benefit of SaaS/cloud is no longer being responsible for software and hardware upgrades, maintenance, and patch cycles. Migrating to Microsoft Office 365 means no longer spending precious time and resources on Windows, Exchange or SharePoint upgrades for example. But that doesn't mean that IT can ignore changes or doesn't need to monitor for their effects ...
As systems become more complex and IT loses direct control of infrastructure (hello cloud), it becomes both more difficult and more important to capture and observe, holistically, the user experience. SaaS or cloud apps like Salesforce, Microsoft Office 365, and Workday have become mission-critical to most businesses and therefore need to be examined when it comes to experience monitoring ...
Newly distributed operations teams are struggling to cope with the sudden change to the WFH (work from home) concept. IT operations teams were traditionally set up to work from centralized locations, unlike software and engineering teams. Some organizations have overcome that by implementing AIOps solutions; others are using a brute force method of employing more IT operations analysts to keep the distributed NOCs going ...
The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...
The global shift to working from home (WFH) enforced by COVID-19 stay-at-home orders has had a massive impact on everyone's working lives, not just in the way they remotely interact with their teams and IT systems, but also in how they spend their working days. With both governments and businesses committed to slowly opening up offices, it's increasingly clear that a high prevalence of remote work will continue throughout 2020 and beyond. This situation begets important questions ...
The coronavirus has challenged IT organizations around the world in ways unimaginable. But new research conducted by Censuswide on behalf of Citrix Systems, shows they are rising to the occasion, accelerating their digital transformation efforts to accommodate more flexible ways of working they say employees will demand even after the pandemic subsides ...
The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...
In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...
Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...
The new normal includes not only periodic recurrences of Covid-19 outbreaks but also the periodic emergence of new global pandemics. This means putting in place at least three layers of digital business continuity practice ...
The global pandemic has radically changed how enterprise IT services are consumed, both in the short and long term. Here's how AIOps can help IT Ops teams ...
For technology professionals who are now adapting to remote environments, I've compiled some techniques I've learned and cultivated over the years on how to manage a distributed, homebound workforce and work effectively ...
The economic impact of Covid-19 is morphing on a daily basis. Under these conditions, IT execs are quickly re-shifting all priorities and strategies to cope with palpable uncertainty over the next 12 months. OpsRamp recently conducted a survey to learn how IT leaders will cope in the coming months ...
In the current environment, many employees are working remotely for the first time and are now doing it full-time. In tandem, managers are having to direct remote employees and teams, and many of them have never managed remote workers. To help organizations manage remote talent during the COVID-19 pandemic, Gartner recommends four steps ...
IT and network decision-makers are actively searching for leading solutions and tech partners in emerging areas such as 5G, SD-WAN and edge. The current demand to support remote workforce technologies dovetails with these key areas as companies aim to stay competitive and relevant in today’s environment ...
As COVID-19 continues to spread, remote work is no longer an experiment, but a requirement in many nations. While it represents a huge change, the results of research conducted by OnePoll on behalf of Citrix Systems, reveal that a majority of employees around the world are adapting to working from home and believe it will become the new normal for the way work gets done ...
While remote work policies have been gaining steam for the better part of the past decade across the enterprise space — driven in large part by more agile and scalable, cloud-delivered business solutions — recent events have pushed adoption into overdrive ...
